Lead Visitor Control Center Coordinator

Overview

The Lead Visitor Control Center Coordinator is responsible for overseeing the daily operations of the Visitor Registration and Employee Badging Offices at a NASA facility. This position serves as the lead coordinator for access control, credentialing, visitor management, and badging operations, ensuring compliance with NASA security policies and federal identity management requirements. 

The Lead Visitor Control Center Coordinator supervises and coordinates administrative and operational activities related to the issuance, maintenance, accountability, and recovery of NASA credentials and visitor passes. This role serves as a subject matter expert for badging and visitor control processes, supports internal and external customers, and acts as a liaison with Protective Services, security personnel, and agency stakeholders to ensure secure and efficient facility access management.

Responsibilities

• Lead and coordinate daily operations of the Visitor Registration and Employee Badging Offices. 
• Provide guidance and support to Visitor Control Center personnel to ensure efficient and compliant operations. 
• Monitor workflow, prioritize tasks, and ensure timely completion of credentialing and visitor processing activities. 
• Promote exceptional customer service while maintaining security and procedural compliance. 
• Assist with training, mentoring, and onboarding of staff as needed. 
• Support management with process improvements, reporting, and operational assessments. 
• Process enrollment, identity verification, issuance, maintenance, and retrieval of NASA Personal Identity Verification (PIV) credentials for civil servants and contractors. 
• Operate credentialing systems and equipment to fabricate, activate, update, and issue NASA badges. 
• Perform badge updates, PIN resets, account maintenance, and troubleshooting activities. 
• Conduct employee checkout procedures to ensure proper recovery and accountability of credentials upon separation or transfer. 
• Receive, secure, inventory, and maintain accountability for all badges prior to issuance. 
• Ensure badge records are accurate, complete, and maintained in accordance with NASA policies and retention requirements. 
• Report and document lost, stolen, damaged, or compromised credentials and coordinate corrective actions with Protective Services. 
• Process and issue visitor passes for guests, employees, contractors, retirees, and authorized carpool participants. 
• Verify eligibility and conduct required vetting through approved investigative and access control systems. 
• Support visitor registration activities for daily operations, special events, tours, and high-volume access requirements. 
• Create manual visitor credentials during system outages or emergency situations while ensuring compliance with security protocols. 
• Track and coordinate special events requiring visitor screening and pass issuance. 
• Ensure adherence to NASA security regulations, credentialing procedures, and access control requirements. 
• Maintain strict control and safeguarding of all credentialing materials, visitor passes, and associated records. 
• Manage document scanning, electronic records uploads, and file maintenance activities. 
• Destroy expired or unused visitor credentials in accordance with agency retention and disposal requirements. 
• Utilize the NASA Badge Book and applicable agency guidance to ensure compliance with established procedures. 
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma or GED required; Associate's degree preferred. 
• Minimum of three (3) years of experience in visitor management, badging operations, security administration, access control, credentialing, or a related field. 
• Ability to obtain and maintain a Secret Security Clearance. 
• Ability to successfully complete all required background investigations, drug screenings, medical examinations, and psychological evaluations, as applicable. 
• Strong verbal and written communication skills with the ability to produce clear and accurate reports and correspondence. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and database management systems. 
• Ability to multitask and prioritize work in a fast-paced, customer-focused environment. 
• Successfully pass background and drug screening

Preferred Qualifications:

• Previous experience leading teams, coordinating operations, or serving in a senior administrative/security support role preferred.

Knowledge, Skills and Abilities:

• Knowledge of access control, credentialing, visitor management, and security administration processes. 
• Working knowledge of federal identity management and badging procedures. 
• Ability to interpret and apply policies, regulations, directives, and operating procedures. 
• Strong organizational skills with exceptional attention to detail and record accuracy. 
• Ability to handle sensitive and confidential information with discretion. 
• Excellent customer service, problem-solving, and interpersonal skills. 
• Ability to work independently and collaboratively with government personnel, contractors, and security staff. 
• Skilled in operating computers, badge issuance equipment, office technology, and standard business software applications.

Estimated Salary/Wage