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JOB DETAILS

Patient Account Rep

CompanyCommunity Health Network
LocationWinnipeg
Work ModeRemote
PostedOctober 31, 2026
About The Company
Community Health Network was created 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever. As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services. At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence. Exceptional Care - For Everyone We want to ensure that each patient, employee, physician, and volunteer feels welcomed, comfortable, and included in our environment at all times. We value different perspectives and welcome conversations about race, gender, religion, sexual orientation and culture. Because it takes everyone to build healthier communities. Our promise of Exceptional care. Simply delivered. means we strive to provide culturally-competent care that meets your individual needs.
About the Role

Join Community 
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference
The Patient Account Representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed for hospital billing and claims. The patient account role will be responsible for keeping current on all payer specific regulations and procedures and will provide written summaries of findings and recommendations. This position is customer focused with emphasis on accounts receivable management. The Patient Account Representative is required to follow established guidelines, take action to recover delinquent accounts with the payers. Place calls to the payers to collect and assist in maintaining Network A/R days. Follow up maybe performed by way of payer websites when appropriate. This position will allow the flexibility to work from home upon completion of the initial training period.

 Your exceptional skills and qualifications
•    Two years or more years’ of experience in revenue cycle healthcare within a medium to larger healthcare system
•    Must be knowledgeable regarding payer billing guidelines
•    High School Diploma or GED required
•    Adheres to all network and departmental procedures and policies
•    Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans
•    Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others
•    Ensures confidentiality of patient records
•    Follows appropriate steps to resolve denials within specified timeframe
•    Follows appropriate steps to resolve insurance correspondence scanned into mail queues
•    Follows billing and collection procedures as outlined in policies and provides payers with the appropriate and necessary information to adjudicate claim
•    Maintains A/R to meet Network set goals
•    Meets productivity standards designated by the department
•    Meets QA standards designated by the department
•    Monitors the billing and follow up holds at all sources, ensures timely resolution and is responsible for keeping assigned tasks current
•    Participates in monthly conference calls with specific payers

Key Skills
Healthcare Revenue CycleAccounts Receivable ManagementHospital BillingClaims Follow-UpPayer Billing GuidelinesDenial ResolutionInsurance Correspondence ProcessingPayer CommunicationBilling and Collection ProceduresAccount DocumentationRegulatory CompliancePatient Record ConfidentialityQuality AssuranceProductivity Management
Categories
HealthcareFinance & AccountingAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
Manage hospital accounts receivable and follow up with payers to secure timely reimbursement, resolve delinquent accounts and denials, and maintain network accounts receivable goals. Document account actions, monitor billing and follow-up holds, comply with payer and regulatory requirements, and participate in payer conference calls.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8998
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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