Pharmacy Courier/Medication Delivery Driver (Grant Funded-PRN)
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***Grant Funded Position- PRN (As Needed)***
Title: Pharmacy Courier/Medication Delivery Driver
Reports To: Pharmacy Manager
Direct Reports: None
Classification/Category: Clinical Support
Workgroup(s): None
Work Status: On Site
Stipend(s): None
Status: Non-Exempt
Summary of Position
The Pharmacy Courier/Medication Delivery Driver is responsible for safely and efficiently delivering prescription medications to patients’ homes and other designated locations. This position ensures the security, privacy, and integrity of medications throughout the delivery process while providing courteous, reliable, and professional service to patients and staff.
RCCHC Mission, Vision and Values
Mission: Great care for every one every day.
Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.
Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted
Population Served
Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.
Minimum Qualifications
Candidates must have a valid driver’s license and a clean or acceptable driving record. Previous experience in courier, delivery, pharmacy, healthcare, or customer service is preferred. The ideal candidate will have strong attention to detail and the ability to follow written and verbal instructions, excellent communication and customer service skills, and the ability to work independently while managing multiple deliveries efficiently. The candidate must be able to maintain strict confidentiality regarding patient information and demonstrate dependability, punctuality, and trustworthiness. Proficiency in using a smartphone, iPad, and GPS/navigation applications is also required.
Education: High school diploma or equivalent required.
Experience: Minimum two years of experience working in the relevant field.
Certification(s)/Licensure: Valid driver's license and clean driving record.
Medication Delivery and Transportation Duties- Employees in this position may be required to deliver prescribed medications to patients, RCCHC sites, or partner facilities using an RCCHC fleet vehicle. Deliveries must be conducted in accordance with all applicable state and federal regulations, including HIPAA privacy standards and chain-of-custody requirements for medications.
Employees are expected to maintain confidentiality, always ensure safe and secure handling of medications, and adhere to all RCCHC safety and driving policies.
Employees assigned delivery duties must:
- Possess a valid North Carolina driver’s license and maintain an acceptable driving record as determined by RCCHC’s insurance provider.
- Comply with all fleet vehicle usage policies, including completion of mileage logs and adherence to scheduled maintenance.
- Immediately report any accidents, traffic violations, or vehicle issues to their supervisor.
- Refrain from using RCCHC vehicles for personal errands or unauthorized purposes.
RCCHC reserves the right to conduct periodic motor vehicle record checks and revoke driving privileges if necessary. Failure to comply with these standards may result in disciplinary action, up to and including termination of employment.
Knowledge:
- Knowledge of computer systems and applications, including GPS and I-Pad usage.
- Knowledge of traffic rules and regulations
Skills:
- Skill in exercising a high degree of initiative, judgment, and discretion.
- Skill in analyzing situations accurately and taking effective action.
- Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
- Skill in planning, organizing, and prioritizing work
- Skill in identifying and resolving problems.
Abilities:
- Ability to plan, organize, and integrate priorities and deadlines.
- Ability to evaluate and make recommendations for continuous quality improvement.
- Ability to evaluate and make recommendations for continuous risk assessment.
- Ability to communicate clearly and effectively orally and in writing.
Essential Functions
- Pick up prescription medications and pharmacy orders from designated pharmacy locations.
- Deliver medications accurately, safely, and on schedule to patients, caregivers, and other authorized recipients.
- Verify delivery information and ensure medications are delivered to the correct recipient and address.
- Maintain the confidentiality and privacy of patients and prescription information.
- Handle medications carefully and maintain appropriate security during transportation.
- Follow all company policies and applicable federal, state, and local regulations regarding medication delivery.
- Obtain required signatures, delivery confirmations, or other documentation when applicable.
- Communicate professionally with patients, pharmacy staff, healthcare providers, and caregivers.
- Report delivery issues, delays, damaged packages, missing items, or unsuccessful deliveries promptly.
- Maintain the company vehicle in a clean, safe, and reliable condition suitable for medication transportation.
- Perform basic vehicle inspections and ensure the vehicle has adequate fuel and is properly maintained.
- Use GPS, mobile applications, or delivery management systems to navigate routes and document deliveries.
- Maintain accurate delivery records and protect all medication packages from loss, theft, damage, or unauthorized access.
- Maintain professional appearance and conduct while representing the pharmacy and organization
- Other duties as assigned
Other job duties may be required that are not listed above.
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