Business Banking Relationship Manager.Egypt- SMEs.Retail Banking

• To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts. 
• Promote the payment / collection solutions as deemed suitable to the clients’ business model.
• Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation. 
• Achieves assigned monthly target.
• Expand the trade business with borrowing / non-borrowing clients. 
• Offering comprehensive cash management solutions to clients including collections / payment solutions.
• Promote the online banking whenever / wherever applicable. 
• Proactively drive new-to-bank business to grow Business Banking presence in the identified target segments in order to achieve the target in Liabilities portfolios to cater for the planned growth.
• Ensure satisfactory account conduct of BB accounts, early rectification of various related issues, in addition to revenues generation.

Responsibilities

• To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.
• Ensure achievement of set liabilities targets on an ongoing basis.
• Enhancing relationship revenue from existing portfolio accounts by cross-selling and up-selling products. 
• Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.
• Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.
• Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.
• Conduct outside sales calls for potential Customers
• Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.
• Resolve complex customer complaints.

Qualifications

• Minimum 2-3 years of experience in RM role. Should be customer focused, achievement, target & sales oriented.
• Good command in spoken English and either Arabic, also good writing skills in English.
• Strong selling skills is required.
• Ability to work under pressure.
• Problem Solving & interpersonal skills.
• Awareness of payment / collection solutions is a must.