Benefit Programs Manager

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Essential Duties

• Supervises Benefits staff, including two Training Specialists and the Appeals team; establishes priorities, work plans, performance expectations, and accountability.

• Leads quality assurance and continuous improvement, including case reviews, performance measures, data analysis, corrective actions, improvement initiatives, and workgroups.

• Manages audit and compliance activities, including coordination of state, federal, and external audits; preparation and documentation; responses and corrective actions; and follow-up to prevent recurring deficiencies.

• Directs Benefits onboarding, training, competency assessment, and professional development, coordinating with trainers, new employees, supervisors, and program leadership to ensure consistency and effectiveness while building organizational capacity.

• Uses audit findings, case reviews, policy changes, and performance data to identify training and operational needs and evaluate results.

• Leads development and implementation of policies, procedures, SOPs, workflows, quality controls, and process improvements required by federal, state, and local requirements.

• Develops tools, dashboards, and other resources to improve accountability, consistency, and performance.

• Oversees confidential records redaction and release to ensure compliance with privacy, records management, FOIA, litigation, and audit requirements.

Additional Responsibilities

• Participate in unit, division, agency & community meetings related to the work of the Department

• Participate in shelter team operations during emergency response activations 
  
   

We’re looking for:

• Strong people leadership — coaches, develops, and holds staff accountable.

• Quality and compliance focus — uses data and reviews to identify and address issues.

• Training and development skills — builds effective onboarding and staff competency.

• Continuous improvement mindset — turns problems into practical solutions.

• Strong communication and collaboration — works effectively across teams and with partners.

• Organized and adaptable — manages competing priorities while maintaining quality and timeliness.

APPLY HERE - Courtesy Posting