JOB DETAILS
Operation Strategist Specialist - Insurance
CompanyCermati.com
LocationCentral Jakarta
Work ModeOn Site
PostedNovember 2, 2026
About The Company
Cermati Fintech Group (CFG) is a fast growing financial technology company group established in April 2015. We're on a mission to build a more inclusive financial future by making financial products more accessible to people across Indonesia.
Our businesses span a wide range of services including financial product aggregation, financing, cash loans, insurance brokerage, as well as mutual fund and bond investments.
We launched our first product, Cermati, a financial services aggregator, in 2015. Since then, we've expanded rapidly with the introduction of Indodana (cash loan platform) in 2017, Cermati Protect (insurance brokerage) and Cermati Invest (investment platform) in 2019.
In 2024, we introduced a new financing service through Indodana Finance, and rebranded our cash loan platform to Indodana Fintech further strengthening our ecosystem of digital financial solutions.
🔗 Learn more about us at https://cermati.group/
About the Role
Job Description
- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
- Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
- Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Report to VP of Insurance to deliver action items for further improvements
Qualifications
- At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Able to collaborate effectively with multiple stakeholders
- Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
- Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language
Key Skills
Business Process ImprovementOperational ExcellenceData AnalysisClaims ManagementIncentive Scheme DesignSLA ManagementStakeholder ManagementMicrosoft OfficeExcelSQLProject ManagementAnalytical SkillsProcess OptimizationFinancial ServicesInsurance Operations
Categories
Finance & AccountingManagement & LeadershipConsultingCustomer Service & SupportData & Analytics
Job Information
📋Core Responsibilities
The Operation Strategist Specialist will analyze and optimize core sales and after-sales operational processes, including claims and incentive schemes. They will collaborate with cross-functional stakeholders to drive improvement initiatives and ensure accurate, timely business process execution.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
537
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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