Experience Designer

Role summary:

The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design with an emphasis to carry out and analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions for the betterment of business outcomes. The role will drive the design to create intuitive solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.

Who you are:

• You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.

• You are responsible for delivering the vision of user experience design and strategy.

• You are driven to create intuitive solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.

• You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubb’s superior service execution digitally.

• You are committed to continuous improvement for both your teams, yourself, and Chubb’s culture.

What you will do:

• Execute the UX process and implementation of projects associated with different business units. 

• Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience.

• Work with multidisciplinary teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy.

• Conduct user testing and qualitative sessions to improve engagement, usability, and affinity.

• Apply, promote, and iterate design guidelines, best practices, and standards (i.e., Chubb Design System).

• Follow the existing responsive logic and produce adaptive design screens as well as provide UI implementation support across different platforms and sites.

• Illustrate design ideas using collaboration design tool such as Figma.

• Connect design strategy to business results.

What you bring (qualifications)

Foundational skills:

• Willing and able to break the mold, challenging the status quo for the good of the customer and user experience design.

• Able to effectively interact with key roles within a multidisciplinary team.

• Strong communication and time management skills, with a sense of ownership and urgency.

• Ability to facilitate design feedback/review sessions with designers, business leads, developers, and other roles and to explain design approaches or technical details.

• Experience with an iterative design process, and a recognition that the first design is rarely the final design (i.e., MVP mindset).

• Experience with design thinking and human centered design frameworks.

• Ability and willingness to learn Agile ways of working.

Design skills:

• Experience in the full spectrum of UX and UI design activities, which includes UX research, wireframing, high-fidelity UI design, user testing.

• Proficient in collaborative design tools such as Figma, Mural, etc.

• A good understanding of the design implementation as opposed to just delivering a proof of concept (POC) design.

• Experience with responsive design and UI handoff.

• Experience with web technologies (e.g., HTML, CSS, JavaScript) is a plus.

Education:

Background in designing mobile and web applications OR Master’s/Bachelor’s/Associate’s degree in graphic design, computer science, design, fine arts, or equivalent combination of education and demonstrated UI/UX experience.

Chubb’s Digital Transformation

Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experiences has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an “engineers of everything” mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.