Projects Manager

Description

Title:   Projects Manager 

Department:   Admin 

Reports To:  CEO 

FLSA Status:    Exempt 

Employment Status: Full-Time  

Salary: $78,000 - $80,000 annually, depending on experience 

Position Purpose: The Projects Manager is responsible for planning, coordinating, and executing organizational projects that support the mission, growth, and compliance of FTOC. This role ensures that initiatives are delivered on time, within scope, and aligned with federal, state, and local laws and requirements. The Projects Manager works closely with leadership, department directors/managers, and cross-functional teams to oversee project implementation, monitor progress, and ensure accountability. A strong emphasis is placed on improving patient access, operational efficiency, quality of care, and regulatory compliance while fostering collaboration and innovation across the organization. 

FTOC’s Expectations of all Employees 

• Adheres to all FTOC Policies and Procedures. 
• Providing the upmost customer service experience to all clients 
• Conducts self in a manner that always represents FTOC’s core values. 
• Maintains a positive and respectful attitude with all work-related contacts. 
• Communicates regularly with immediate supervisor about Departmental and FTOC concerns. 
• Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position. 
• Meets productivity standards and performs duties as workload necessitates. 
• Ability to train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR.  

Core Duties and responsibilities, include but are not limited to:

1. Project Planning & Coordination

· Develop and oversee project plans, timelines, and deliverables to support organizational priorities.

· Define project scope, goals, and performance indicators in collaboration with senior leadership and department heads.

· Ensure all projects align with FQHC compliance requirements, grant objectives, and strategic initiatives.

2. Implementation & Monitoring

· Coordinate cross-departmental teams to execute project activities effectively.

· Monitor progress against project milestones, budgets, and timelines, identify risks and barriers, and implement solutions.

· Track, evaluate, and report project performance to leadership, funders, and other stakeholders.

3. Compliance & Reporting

· Ensure projects meet all applicable federal, state, HRSA, and UDS requirements.

· Prepare and submit required project documentation, reports, and updates to internal and external stakeholders.

· Maintain accurate project records to support audits, evaluations, and grant compliance.

4. Collaboration & Communication

· Serve as the primary point of contact for project-related communication across departments.

· Facilitate regular project meetings, providing clear updates, action items, and accountability checkpoints.

· Foster collaboration between clinical, operational, financial, and administrative staff to achieve project outcomes.

5. Staff Development & Support

· Support leadership in preparing presentations, reports, and strategic updates related to projects.

· Provide support, guidance, and training to project team members.

· Promote a culture of continuous improvement, accountability, and innovation.

6. Continuous Improvement

· Be part of a team that helps and works towards opportunities to improve efficiency, quality, and patient-centered outcomes through projects.

· Implement best practices in project management tailored to the healthcare and FQHC environment.

· Ensure lessons learned from completed projects are integrated into future initiatives.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Teamwork and Interpersonal Skills:

· Displays an awareness of others' needs and consistently acts in their best interests.

· Exhibits courtesy, mutual respect, and compassion in all interactions with others.

· Takes initiative to propose constructive solutions to challenges.

· Recognizes and respects differences while actively seeking more effective communication approaches.

· Demonstrates a positive and professional response to changes and challenges.

· Nurtures positive working relationships and contributes to a collaborative work environment.

· Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.

· Adapts smoothly to shifting workplace priorities.

· Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.

Education, Qualifications, and Experience:

• Bachelor’s degree in healthcare administration, public health, business administration, or a related field (Master’s preferred).

• Minimum of 3 years of progressive project management experience in a healthcare setting, preferably within a Federally Qualified Health Center (FQHC).

• Demonstrated experience managing cross-functional projects from initiation to completion.

• Strong organizational, planning, and time-management skills.

• Excellent written, verbal, and presentation skills with the ability to communicate effectively across all levels.

• Proficiency in Microsoft Office Suite, project management software, and data analysis tools.

• Knowledge of HRSA, NCQA, and other related healthcare compliance standards.

• Ability to work independently while balancing multiple priorities in a fast-paced environment.

• Strong problem-solving skills with a proactive and results-oriented mindset.

Work Schedule: 

· FTOC is an in-person organization first, and foremost. Employees are expected to be on-site for their scheduled shifts.

· Hours of operation are Monday to Friday 8 a.m. to 8 p.m., however, employee schedules vary, depending on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.

· Holidays and weekends may be required depending on an employee’s department due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours. 

· Overtime may also occur due to organizational, staffing, community, and patient needs. 

Work Location: 

· While employees may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, Golden Circle, Magnolia, Telehealth, etc.), employees may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.

Travel Requirements:

· Occasional travel will be required. Employees must be able to travel to FTOC sites as needed, including with short notice.

Physical Demands and Working Conditions:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

· While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time, and the ability to occasionally lift and/or move up to 25 pounds.