General Manager

Job Summary

The General Manager oversees the operations of Urban Jungalow, ensuring consistent excellence in guest experience, operational efficiency, and financial performance. This role is responsible for leading store management teams, aligning operations with company goals, and supporting the successful opening and stabilization of new store locations. The ideal candidate will embody the company’s mission of wellness, sustainability, and exceptional customer service while driving continuous improvement across all units.

Supervisory Responsibilities

This position provides supervision to others: Yes

• Provides leadership, direction, and support to Store Managers, Assistant Managers, and key operational staff.
• Partners with senior leadership to support staffing, performance management, and succession planning across store.
• Leads daily restaurant operations to meet company standards for food quality, customer service, cleanliness, and efficiency. 

Duties & Responsibilities

• Oversees all aspects of daily operations in store locations to ensure consistency in service, quality, and brand standards.
• Manages P&L, budgeting, labor, and inventory to meet or exceed financial and operational targets.
• Monitors performance metrics including guest satisfaction, labor efficiency, food cost control, and sales growth.
• Supports the launch, stabilization, and ongoing operations of newly opened locations, including staffing, training, and process implementation.
• Collaborates with leadership on future store openings, including pre-opening planning, staff recruitment, and operational setup.
• Recruits, hires, trains, and retains high-performing management and hourly teams.
• Fosters a positive, inclusive culture that encourages teamwork, accountability, and professional development.
• Ensures compliance with health, safety, and sanitation standards, as well as all company policies and procedures.
• Drives execution of marketing initiatives, community engagement, and local store promotions to increase brand visibility and customer loyalty.
• Provides coaching and hands-on support to managers and staff across both FOH and BOH operations.
• Conducts regular store audits and meetings to ensure alignment with company expectations.
• Analyzes performance data and implements action plans for continuous improvement.
• Addresses guest feedback and complaints promptly and professionally.
• Ensures stores maintain a clean, organized, and safe environment at all times.
• All other duties as assigned.

Leadership Competencies

• Models the company’s core values of wellness, teamwork, and integrity.
• Creates a culture of accountability, collaboration, and respect across multiple teams.
• Leads by example with professionalism, transparency, and a focus on results.
• Provides clear direction and feedback to management teams, ensuring consistent execution of company standards.
• Recognizes achievements and addresses performance challenges in a fair and timely manner.
• Inspires continuous growth through coaching, mentorship, and leadership development.
• Demonstrates adaptability and calm under pressure, guiding teams through operational changes or new openings.

Required Skills & Abilities

• Strong leadership, organizational, and financial management skills.
• Comprehensive knowledge of P&L management, inventory control, labor forecasting, and cost optimization.
• Excellent communication, problem-solving, and decision-making abilities.
• Hands-on approach with both front-of-house and back-of-house operations.
• Ability to analyze business data and translate insights into actionable strategies.
• Commitment to delivering exceptional guest experiences and maintaining brand integrity.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Availability 

• Availability to work early mornings, evenings, weekends, or holidays as needed.
• Flexibility to travel between store locations and assist with new store openings or special projects.

Education & Experience

• High school diploma or equivalent required; college coursework or degree in Business, Hospitality, or related field preferred.
• 3 – 5 years of experience as a General Manager in a high-volume fast-casual or quick-service restaurant environment.
• Experience leading new store openings, including staff training, operations setup, and launch support, strongly preferred.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

• Ability to stand and walk for extended periods and work in a fast-paced kitchen environment.
• Must be able to lift up to 50 pounds. 
• Ability to work in varying temperatures typical of a production kitchen.
• Frequent use of hands, harms, sight, and hearing.
• Flexibility to bend, reach, and grab throughout the day. 

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.