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JOB DETAILS

Reservations Agent (Saudi Only)

CompanyAccorHotel
LocationMedina
Work ModeOn Site
PostedNovember 3, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.

Strategically positioned just 120 meters (about a 2–5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam’s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.


Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.

Job Description

Job Description:
We are looking for a professional Reservations Agent to join our team. The candidate will be responsible for handling guest reservations through phone calls, emails, and online booking channels while providing excellent customer service and maximizing hotel occupancy and revenue.

Key Responsibilities:

* Handle and process room reservations accurately and efficiently.
* Respond to guest inquiries via phone, email, and booking platforms.
* Update, modify, and cancel reservations in the system when required.
* Coordinate with other departments to ensure smooth guest experiences.
* Promote hotel services and upsell when possible.
* Monitor online travel agent (OTA) messages and booking requests.
* Maintain accurate reservation records and prepare daily reports.
* Ensure high levels of guest satisfaction and professionalism.

Qualifications

* Previous experience in reservations, hospitality, or customer service is preferred.
* Strong communication and interpersonal skills.
* Good knowledge of reservation systems and Microsoft Office.
* Ability to work under pressure and manage multiple tasks.
* Good command of English (spoken and written).
* Strong sales and customer service skills.

Additional Information

At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world’s most meaningful destinations.

What We Offer
•    Career Growth & Development
•    Global Opportunities 
•    Competitive Benefits 
•    Recognition Culture 
•    Work-Life Balance 

Our Culture
•    Heartist Spirit 
•    Teamwork & Respect 
•    Guest Passion 
•    Diversity & Inclusion 
•    Excellence in Hospitality

  • Job-Category: Sales & Marketing
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Reservation managementCustomer serviceUpsellingCommunication skillsInterpersonal skillsMicrosoft OfficeData entryReportingProblem solvingTime management
    Categories
    HospitalityCustomer Service & SupportSalesAdministrative
    Benefits
    Career Growth & DevelopmentGlobal OpportunitiesCompetitive BenefitsRecognition CultureWork-Life Balance
    Job Information
    📋Core Responsibilities
    The Reservations Agent is responsible for processing room bookings via phone, email, and online channels while maximizing hotel revenue. They must coordinate with other departments to ensure a seamless guest experience and maintain accurate reservation records.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    102036
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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