Patient Services Specialist

Description

The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. 

Responsibilities include but are not limited to:

• Recognize and register patients upon arrival. 
• Verify current patient demographics. 
• Collect co-pays and account balances. 
• Check all insurance for accuracy, and perform eligibility checks. 
• Maintain provider schedules ensuring they are fully booked at all times.
• Answer multi-line phone system and direct all calls to appropriate parties. 
• Check voice mail for messages, and distribute accordingly. 
• Answer all triage calls by taking a message/or referring to the back office. 
• Schedule appointments for multiple offices, accurately and efficiently. 
• Diligently handle medical records release and/or request. 
• Return patient calls and relay messages to patients under the direction of the providers
• Send out follow-up reminder notices. 
• Monitor supplies used in the front office and notify the supervisor when inventory runs low.
• Maintain a working knowledge of all services offered to patients
• Explain office policies to patients as needed. 
• Maintain a clean and orderly reception/waiting room, entryway to office,  and work area. 
• Post over-the-counter payments and process bank cards. 
• Reconcile daily activity report, batch day sheet
• Shred patient information to comply with HIPAA regulations. 
• Follow HIPAA regulations. 
• Follow OSHA rules and regulations. 
• Follow Compliance rules and regulations against fraud and abuse. 
• Maintain front office quality assurance. 
• Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues. 
• Maintain the strictest confidentiality. 
• Ensure the patients are treated courteously and professionally. 
• Deliver top-notch customer service to every patient that enters our doors.

Requirements

1. Minimum of 2 years of medical office experience

2. High school diploma or equivalent. 

3. Demonstrated ability to work independently and as a team player. 

4. Tactfulness. 

5. Demonstrate a willingness to adapt to change. 

6. Pleasant phone manner and voice. 

7. Must be a self-starter and dependable. 

8. Able to prioritize workload while remaining flexible. 

9. Confident positive manner and appearance. 

10. Customer service experience. 

11. Word processing, data entry, 10-key, telephone, and computer experience