Sales Operations & Support Coordinator II (Contracts)

POSITION SUMMARY

The Services Sales Coordinator II is an intermediate-level office and clerical individual contributor responsible for supporting the end-to-end processing of service contract orders within Vertiv's Services organization. This role plays a key part in ensuring service accuracy, timely processing, and consistent support to internal teams and external customers.

The coordinator applies acquired skills and knowledge of Vertiv’s policies and procedures to perform standard tasks efficiently and accurately. Assignments are routine in nature, requiring basic problem-solving and referencing existing policies or past practices for resolution. While day-to-day responsibilities are performed with general supervision, guidance from supervisors or senior peers is provided for new or more complex scenarios.

This position contributes directly to Vertiv’s service excellence goals, ensuring operational consistency, contract accuracy, and outstanding customer support across service engagements.

QUALIFICATIONS

• Work Experience:
  1–2 years of relevant experience, preferably in a customer service, order processing, or administrative support role.
• Education:
  High school diploma or equivalent experience; additional training or certifications in business administration or related fields is a plus.
• Technical Skills:
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Accurate data entry and typing skills.
  • Familiarity with Oracle/EBS systems is an advantage.
  • Computer literate with the ability to quickly learn and navigate business systems.
• Communication & Interpersonal Skills:
  • Excellent verbal and written communication skills.
  • Strong phone and email etiquette and interpersonal abilities.
  • Demonstrated ability to resolve customer issues professionally and efficiently.
  • Able to work both independently and collaboratively.
• Organizational & Analytical Skills:
  • Exceptional organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Logical problem-solving skills to troubleshoot service contract order issues.
• Teamwork & Initiative:
  • Strong sense of teamwork with a leadership-oriented mindset.
  • Proven ability to contribute to team goals while working independently.
  • Service industry experience is a plus.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com