Associate

Jurong Port’s multipurpose port operating expertise includes efficient handling of general, bulk and containerized cargo, management and operations of the Tuas Offshore Marine Centre, and Lighter Terminals in Penjuru and Marina South. Besides Singapore, Jurong Port is involved in overseas joint ventures in China and Indonesia. In 2016, Jurong Port’s local and overseas terminals handled close to 35 million tons of general and bulk cargo, and 560,000 TEUs of container cargo.

The Associate is responsible for the management and administration of incident investigations, property damage claims and reinstatement, Notice of Infringement (NOI) processes, and CCTV surveillance assets within GC. The role oversees the end-to-end coordination of incident management, including investigation, root cause analysis, cost recovery, reinstatement of damaged infrastructure, and maintenance of incident records.

The Associate also serves as the custodian of the CCTV surveillance system, overseeing camera deployment, asset tracking, preventive maintenance programmes, repair and replacement activities, contractor coordination, system performance reviews, and claims management for CCTV damage caused by third parties. The role ensures that surveillance capabilities remain effective in supporting operational safety, enforcement, investigations, and continuous improvement initiatives.

The Associate leverages CCTV footage and other available evidence to identify risks, investigate incidents, analyse trends, and recommend corrective and preventive measures. The role also develops and delivers training, presentations, safety briefings, and awareness programmes to POS personnel, stevedore companies, and other stakeholders to strengthen compliance, operational discipline, and safety culture.

Working closely with the POS Team Leader and relevant stakeholders, the Associate contributes towards service excellence, people excellence, safety performance, operational integrity, innovation, and continuous improvement across port operations.

Responsibilities:

Incident, Accident & Property Damage Investigation / Reinstatement Management

• Conduct investigations into incidents, accidents, and property damage occurrences through site inspections, interviews, evidence collection, and CCTV footage analysis.
• Determine and document root causes, contributing factors, and recommended corrective and preventive actions.
• Coordinate joint inspections with relevant stakeholders for damage assessment and verification.
• Generate and administer work orders for reinstatement works and monitor completion progress.
• Assess reinstatement costs, prepare supporting documentation, and coordinate cost recovery processes.
• Prepare investigation reports, incident summaries, and management reports for review and approval.
• Maintain accurate records of incidents, investigations, claims, and reinstatement activities.
• Recommend infrastructure, procedural, and operational improvements to reduce recurrence of incidents and enhance operational safety.

Notice of Infringement (NOI) Administration

• Administer the end-to-end NOI process in accordance with established procedures and governance requirements.
• Review offence details and assign the appropriate DPS code for endorsement and approval.
• Maintain accurate and up-to-date records of infringements, appeals, and outcomes.
• Coordinate and facilitate appeal reviews and meetings with relevant stakeholders.
• Monitor NOI trends and recommend measures to improve compliance and reduce recurring offences.
• Ensure timely issuance, documentation, and closure of infringement cases

CCTV Surveillance, Safety Analytics & System Coordination

• Review CCTV footage to support incident investigations, enforcement actions, and operational reviews.
• Identify unsafe acts, unsafe conditions, operational risks, and recurring trends through video analysis, and recommend corrective and preventive measures.
• Develop observation reports, case studies, and learning materials from CCTV findings to support safety awareness and operational improvements.
• Monitor CCTV system condition and performance, coordinate fault reporting, repairs, replacements, and maintenance activities with relevant service providers and internal stakeholders.
• Investigate damage to CCTV assets and coordinate claims recovery from responsible third parties where applicable.
• Support the evaluation, implementation, and adoption of AI-enabled camera technologies and digital surveillance solutions to enhance safety monitoring, incident detection, and operational effectiveness.
• Collaborate with operational, technical, and digital transformation stakeholders to identify opportunities for leveraging CCTV and surveillance technologies to improve safety and operational performance.

Safety Training, Awareness & Stakeholder Engagement

• Develop training materials, presentations, case studies, and awareness programmes based on incident findings and CCTV observations.
• Conduct classroom briefings, safety sharing sessions, and presentations for POS personnel, stevedore companies, contractors, and operational stakeholders.
• Promote safety awareness, regulatory compliance, and best practices through effective communication and engagement.
• Communicate investigation findings and lessons learnt to stakeholders and recommend practical improvement measures.
• Support departmental initiatives related to safety culture, continuous improvement, and operational excellence.

Educational qualifications and relevant experience

• Diploma in Shipping and Logistics Management or equivalent
• Related experience either in Facility Management, Property claims & insurance, and / or Maritime
• Proficient in IT applications such as Microsoft word, excel and PowerPoint 
• Energetic, Friendly, Independent, Passive, hardworking and good communication skills