Reservations Manager (Maternity Cover)

Sheraton Grand Mirage Resort Port Douglas is seeking an enthusiastic and experienced Reservations Manager to join our team on a 12-month maternity leave contract.

In this role, you will lead the Reservations Department, ensure the delivery of exceptional guest service, accurate reservation management, and effective inventory control while supporting the resort's revenue and occupancy objectives.

As the Reservations Manager, you will be responsible for the overall leadership and performance of the Reservations Department. You will work closely with the Revenue, Sales, Front Office, and Guest Services teams to maximize revenue opportunities and deliver an outstanding booking experience for our guests.

Key responsibilities include:

• Managing the day-to-day operations of the Reservations Department.
• Leading, coaching, and developing the Reservations team.
• Ensuring accurate management of room inventory across MARSHA, PMS, and OXI systems.
• Monitoring reservation processes and implementing continuous improvement initiatives.
• Managing VIP reservations and guest preferences.
• Driving departmental performance through training, quality assurance, and operational excellence.
• Assisting with recruitment, onboarding, performance reviews, and team development.
• Supporting revenue management strategies and rate implementation.
• Monitoring departmental KPIs and preparing operational reports.
• Approving timesheets and managing team rosters.
• Collaborating with operational departments to ensure a seamless guest experience.

To be successful in this role, you will ideally possess:

• Previous experience in a Reservations Manager, Assistant Reservations Manager, or Reservations Team Leader position.
• A minimum of 3 years' experience within hotel reservations.
• Experience in a 4-star or 5-star hotel environment.
• Strong knowledge of FIT and Group Reservations.
• Excellent leadership, communication, and organizational skills.
• A proven ability to coach and motivate teams.
• Strong administrative skills and attention to detail.
• Sound knowledge of hotel reservation systems and Microsoft Office applications.
• Previous experience with Marriott systems is highly desirable.
• Revenue management experience will be highly regarded.

At Sheraton Grand Mirage Resort Port Douglas, you'll have the opportunity to grow your career with Marriott International, the world's largest hospitality company.

We offer:

✅ Competitive salary package
✅ Marriott associate accommodation and travel benefits worldwide
✅ Ongoing learning and development opportunities
✅ A supportive and collaborative team environment
✅ Career growth opportunities within Marriott International
✅ The opportunity to work at one of Australia's most iconic beachfront resorts

This is an exciting opportunity for a motivated hospitality professional looking to step into a leadership role or further develop their management career within a world-class resort environment.

This position is offered as a 12-month maternity leave contract