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JOB DETAILS

Distribution Customer Success Manager - UK

CompanySungrow Europe - Welcome traveler!
LocationMilton Keynes
Work ModeOn Site
PostedNovember 4, 2026
About The Company
Founded in 1997, Sungrow Power Supply Co., Ltd. is a leading global renewable energy company specializing in the R&D, production, sales, and services of renewable energy equipment. Sungrow operates in more than 100 countries and regions worldwide, with 20+ international subsidiaries, 4 major manufacturing bases, and 7 R&D centers. With strong global presence and continuous innovation, Sungrow has been honored with numerous awards, including “Global Top 500 New Energy Enterprises”, “The World's Most Bankable PV Inverter and Energy Storage Company (BloombergNEF).”, “Best Employer Brand among Globalized Enterprises”, and “MSCI ESG Rating AAA”. Looking ahead, Sungrow will remain committed to its mission of “Clean power for all,” to bridge to a sustainable future while building a trusted, world-renowned brand.
About the Role

Your mission

Please note: From mid-2027, Sungrow UK’s office will permanently relocate from Milton Keynes to Birmingham. 


Hello and welcome to Sungrow UK! We're excited to introduce a role that puts our distribution partners at the heart of everything we do, the Customer Success Manager (Distribution) - UK.

Curious what this is all about? Let's dive right in:

  • Be the trusted first point of contact for our UK distribution partners and help them get the most out of our PV, inverter and storage solutions.
  • Work closely with Sales to turn partner needs into smooth orders, on-time deliveries and satisfied customers.
  • Plan and run training sessions and webinars so distributors and their installers feel confident with our products.
  • Coordinate with Service and Logistics teams to resolve partner questions and issues quickly and transparently.
  • Track partner satisfaction and performance, and turn the insights into clear actions for growth.
  • Share market feedback with our product and regional teams to help us keep improving.

Your profile

All right, that was intriguing, wasn't it? To fit this role and feel at home with us for a long time, your ideal background looks a lot like this:

  • Experience in customer success, account management or technical sales, ideally in solar, energy storage or another technical industry.
  • A good understanding of distribution and channel business models in the UK market.
  • A natural talent for building relationships, communicating clearly and solving problems with a hands-on attitude.
  • Confident presenting and training, both online and in person.
  • Strong organisation skills and comfort with CRM tools and reporting.
  • English at C1 level or higher; other European languages are a plus.
  • Willingness to travel within the UK to visit partners.

Why us?

You'll join our UK distribution team, where partner success is a shared goal and ideas are welcome from day one. We work in a fast-moving greentech environment, supported by an international team and our Munich HQ, with real room to grow as our inverter, storage and EV charging business expands. Expect a collaborative culture, plenty of learning opportunities and the chance to make a visible impact on the energy transition.

About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Key Skills
Customer successAccount managementTechnical salesSolar energyEnergy storageDistribution channel managementRelationship buildingCommunicationProblem solvingPresentation skillsTrainingCRM toolsReportingEnglish proficiency
Categories
SalesCustomer Service & SupportEnergyEnvironmental & SustainabilityManagement & Leadership
Benefits
Collaborative cultureLearning opportunitiesProfessional growth
Job Information
📋Core Responsibilities
The Customer Success Manager will serve as the primary point of contact for UK distribution partners, ensuring smooth order processing and effective product training. They will also coordinate with internal service and logistics teams to resolve issues and provide market feedback to drive business growth.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
766
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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