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JOB DETAILS

In House Dispatch Specialist

CompanyDry Force Corp
LocationGrapevine
Work ModeOn Site
PostedNovember 4, 2026
About The Company
Dry Force has been preserving, protecting and restoring properties damaged by water since early 2003. Whether it’s a single room or an entire home or business, our team of highly trained specialists guide and document every step of the restoration process, from initial damage assessment to the final cleanup. All Dry Force technicians are highly trained, IICRC-certified water removal experts who will work with you, and your insurance company, to ensure the job is done right. In an industry where certification is not mandatory, Dry Force goes above and beyond to ensure our technicians hold multiple certifications. Dry Force Employees: 1 of 12 Texas Triple Master Water Technicians 1 of 17 Texas Master Water Technicians 8+ Commercial Drying Specialists 15+ Techs Certified in Structural Drying 25+ IICRC Certified Water Technicians Our comprehensive drying process incorporates the newest equipment on the market including air movers, dehumidifiers, and HEPA air scrubbers to restore your property as quickly as possible, while preserving your health and safety. Health and Safety is our top priority, but Dry Force also prioritizes your time. With our Remote Monitoring System (RMS), we do not have to interrupt your day. Additionally, upon completion of any project we provide you with all the photos and documentation you need to ensure your property is properly dried out.
About the Role

In-House Dispatch Specialist

Location: Irving, TX
Company: Dry Force Corp
Employment Type: Full-Time
 

Dry Force is currently hiring for our In-house Dispatch Team! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company.

As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.


Key Responsibilities

  • Operate a multi-line phone system in our corporate office.
  • Dispatch technicians and project managers in real time based on availability and proximity.
  • Provide empathetic and clear instructions to customers awaiting service.
  • Monitor active jobs and provide customers with updates.
  • Accurately input and retrieve data across multiple software platforms.
  • Forward non-emergency requests to the appropriate departments.
  • Act as a calm, supportive liaison during often stressful situations for our clients.


Who We're Looking For

  • Courteous, professional, and customer-service-oriented individuals.
  • Strong communicators who thrive in fast-paced environments.
  • Motivated team players driven by goals and accountability.
  • People committed to upholding the mission and culture of Dry Force.


Minimum Requirements

  • 1+ years of dispatching experience preferred.
  • 1+ years in a call center or direct customer service environment preferred.
  • Proficient with technology and quick to learn new systems.
  • High School Diploma or GED required.
  • Clear criminal background and ability to pass a drug screen.
  • Reliable transportation.
  • Flexibility in working varied shifts, including holidays and surge periods.


Working Schedule Highlights

  • Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
  • Shifts vary between 7:00 AM and 10:30 PM, including:
    • Examples: 7:00 AM–3:00 PM, 1:30 PM–10:30 PM, etc.
    • No fixed recurring schedule; shift times vary based on company needs and team availability.
  • Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.

Benefits

  • Competitive pay with bonus structure
  • 100% employer-paid health insurance (employee coverage)
  • Life Insurance ($25k, employer-paid after 90 days)
  • Short & Long-Term Disability
  • 401(k) with company match (after 90 days)
  • 6 Paid Holidays + 1 Floating Holiday (after 90 days)
  • PTO/Vacation (after 1 year)


Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry—and we're looking for people who want to grow with us.

Do you live by the motto "work hard, play hard"? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.


Key Skills
DispatchingMulti-line phone systemCustomer serviceData entryEmergency response coordinationCommunicationProblem solvingTime managementSoftware proficiencyEmpathyStress management
Categories
Customer Service & SupportLogisticsAdministrativeConstruction
Benefits
Health insuranceLife insuranceShort-term disabilityLong-term disability401(k)Paid holidaysPaid time off
Job Information
📋Core Responsibilities
The Dispatch Specialist coordinates emergency water damage response services by managing technician schedules and communicating with customers in real time. They also maintain accurate data records across software platforms while acting as a supportive liaison for clients during stressful situations.
📋Job Type
fulltime
📊Experience Level
0-2
💼Company Size
84
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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