Contract Executive, Operations Support

Key Responsibilities: 

• Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
• Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
• Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
• Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
• Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.
• Coordinate staff onboarding, offboarding, transfers, and employee lifecycle activities, including system access, induction, training, and logistics arrangements.
• Serve as the key liaison for operational and administrative matters, working closely with internal stakeholders such as Human Resources, Office Services, Information Technology, Procurement, Finance, and other business units.
• Support business continuity, operational readiness, staff welfare initiatives, departmental events, townhalls, and employee engagement activities.
• Manage departmental communications, meeting schedules, documentation, and follow-up actions to ensure timely execution and closure.
• Maintain confidentiality of sensitive information and records in accordance with company policies and regulatory requirements.
• Support process improvement, automation, reporting enhancement, and special projects to drive operational efficiency and service excellence.
• Undertake any other duties, assignments, or projects as assigned by supervisor.
• Apply Income Competencies to all tasks undertaken.

Requirements:

• Education: Polytechnic/Degree
• Professional/Trade Qualification: NA
• Experience: Preferably minimum 1-2 years of working experience in relevant field
• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)

Other Competencies & Traits:

• Manage multiple priorities effectively in a fast-paced environment.
• Take ownership and deliver results with a high level of accountability.
• Execute plans with discipline, attention to detail, and a customer-centric mindset.
• Demonstrate high energy, creativity, and strong organizational skills in planning and executing staff engagement, wellness, and team-building activities that foster a positive and inclusive workplace culture.
• Be proactive, resourceful, and adaptable in handling diverse operational and administrative responsibilities.
• Communicate confidently and collaborate across teams and stakeholders.