Branch Manager

HSS Hospitality Staffing Solutions is recognized as the nation’s leading hospitality staffing company, serving more than 900 properties nationwide. Our commitment to quality has earned HSS the trust and respect of the most recognized hospitality brands in the industry.

HSS is currently seeking a bilingual Branch Manager to lead recruiting, client service, employee relations, and daily operations for our Whittier, NC area. This opportunity is ideal for an experienced staffing leader who enjoys building high-performing teams, strengthening client partnerships, and growing a successful branch.

Job Summary

The Branch Manager serves as a critical link between our clients, employees, and internal teams. This position leads the recruiting and interviewing process, oversees the daily fulfillment of client staffing needs, and ensures the branch consistently delivers exceptional service.

The Branch Manager has responsibility for branch performance, including revenue growth, profitability, recruiting results, employee development, payroll accuracy, operational compliance, and client satisfaction. Success in this position requires a hands-on leader who can balance strategic growth with the day-to-day demands of a fast-paced staffing operation.

Duties and Responsibilities

Branch Leadership and Operations

• Lead the daily operations and priorities of the branch.
• Establish clear expectations and hold team members accountable for results.
• Ensure branch operations comply with HSS policies, procedures, and service standards.
• Meet all deadlines established by corporate procedures and the Vice President of Operations.
• Maintain accurate branch records, reports, billing information, and operational documentation.
• Ensure timely and accurate weekly payroll processing and administration.
• Monitor branch performance and implement corrective strategies when goals are not being met.

Recruiting and Workforce Management

• Develop recruiting plans to build strong talent pipelines for current and anticipated client needs.
• Recruit through community partnerships, online resources, referrals, networking, and other sourcing channels.
• Lead candidate interviewing, selection, onboarding, and placement activities.
• Ensure candidates complete all required application, screening, onboarding, and compliance processes.
• Coordinate the timely and accurate placement of qualified, compliant employees.
• Monitor employee attendance, performance, engagement, and retention.
• Maintain a dependable workforce that can respond to changing client demands.

Client Service and Account Management

• Build and maintain strong relationships with clients and community partners.
• Provide exceptional service by understanding each client’s business, staffing needs, and expectations.
• Customize staffing solutions while maintaining HSS operational standards and profitability goals.
• Visit client locations and participate in operational and service meetings.
• Respond quickly and professionally to client concerns, staffing shortages, and service issues.
• Monitor client satisfaction and implement service improvements when needed.
• Support the implementation of new accounts in accordance with contract terms and HSS best practices.
• Identify opportunities to expand services and grow existing client relationships.

Financial and Business Performance

• Manage branch operations to established targets for revenue, gross profit, expenses, and net operating income.
• Meet branch revenue and profitability goals.
• Monitor and control branch expenses based on business volume and revenue cycles.
• Review operating results and take action to address performance gaps.
• Support new-client prospecting and attend sales meetings when requested.
• Participate in networking events and professional or community organizations.
• Partner with leadership and business development to support market growth.

Team Leadership and Development

• Recruit, train, coach, and develop branch team members.
• Provide regular feedback, recognition, and performance support.
• Develop employees through positive coaching, encouragement, ride-alongs, and role modeling.
• Prepare team members to successfully lead client meetings and resolve operational concerns.
• Promote teamwork, accountability, professional development, and continuous improvement.
• Maintain high satisfaction and retention among branch staff, field employees, and clients.

Compliance and Risk Management

• Ensure employees and branch staff comply with applicable wage-and-hour requirements.
• Maintain compliant office operations, including new-hire documentation and onboarding processes.
• Ensure employee records and system information are accurate, complete, and current.
• Communicate workplace policies, client requirements, and safety expectations.
• Escalate employee-relations, compliance, payroll, or safety concerns when appropriate.

Qualifications

• Bachelor’s degree in business, hospitality, human resources, accounting, or a related field preferred; equivalent professional experience will be considered.
• Fluency in both English and Spanish is required.
• Minimum of five years of staffing-industry experience leading a branch or market, or related experience in human resources, interviewing, recruiting, or talent acquisition.
• Minimum of three years of leadership experience with at least two direct reports.
• Previous hospitality-industry experience is preferred.
• Demonstrated success leading staffing operations, recruiting teams, or client accounts.
• Experience managing branch revenue, gross profit, expenses, or operational budgets preferred.
• Strong leadership, interpersonal, relationship-building, teamwork, and problem-solving skills.
• Excellent client-service and employee-relations skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and business computer systems.
• Ability to travel throughout the assigned territory daily, as needed, to support clients and branch operations.
• Valid driver’s license and reliable transportation required.

Shift and Schedule

• Full-time, salaried position.
• Primarily Monday through Friday during standard business hours.
• Schedule may vary based on client staffing needs and branch operations.
• Early morning, evening, weekend, or holiday availability may occasionally be required.
• Daily local travel throughout the assigned territory may be required.

Working Conditions and Physical Requirements

• Work is performed in office and client-site environments.
• Ability to sit and work at a computer for extended periods.
• Frequent writing, typing, and use of electronic devices.
• Ability to read and review electronic and printed documents.
• Regular local travel and visits to client locations are required.

Eligibility Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without restriction.
• Must possess a valid driver’s license and reliable transportation.

Compensation

The pay range for this position is $50,000 to $55,000 annually.

This range represents the minimum and maximum compensation Hospitality Staffing Solutions reasonably and in good faith believes it will pay for this position at the time of posting. Final compensation may be based on experience, qualifications, location, and other job-related considerations.

Additional Compensation

This position may also be eligible for:

• Performance-based incentives or discretionary bonuses
• Reimbursement of approved business-related travel expenses

Benefits

Hospitality Staffing Solutions offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Short-term disability coverage
• Company-paid life and long-term disability insurance
• Supplemental life insurance
• Flexible Spending Account and Health Savings Account options
• 401(k) plan with company match
• 15 days of paid time off during the first year of employment
• Seven paid holidays

Application Process and Deadline

Qualified candidates may apply by visiting www.hssstaffing.com/careers. Applications will be accepted until the position is filled.

If you are an experienced staffing leader who is ready to take ownership of a branch, develop a strong team, and build lasting client partnerships, we invite you to apply.

HSS is an Equal Opportunity Employer. It is our policy not to discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by applicable federal, state, or local law.

This job description is not intended to contain a comprehensive list of all duties, responsibilities, or qualifications required. Duties and responsibilities may change at any time, with or without notice.