Welfare Officer

Overall responsibility in ensuring welfare activities for employees are effectively managed and

implemented

· Handle employee complaints, counseling and grievance

· Identify and address issues, concerns, root cause of an employee and any matter that needs

escalation to the Management

· Visit all Dulsco employee accommodations/camps to conduct welfare related activities

· Handle resignation cases to understand the reason and possibility of retaining a separating

employee

· Provide support to Operations team in handling late leave return cases and disciplinary cases

· Initiate disciplinary actions, including recommendations of warning, suspension or termination

· Maintain welfare related MIS/Reports/Updates

· Deliver employee welfare related trainings

· Ensure necessary assistance and care is given to employee who has undergone medical treatment

and residing at our accommodations and coordinate with DMC on the same

· Engage idle employees through various activities including training

· Follow up with the schedule of new arrivals and organize induction within 48 hours of arrival 

· Maintain a log of observation during induction 

· Keep the recruitment team and other support departments informed of these observations 

· Maintain attendance record and separation reasons of new arrivals

Responsibilities

Overall responsibility in ensuring welfare activities for employees are effectively managed and

implemented

· Handle employee complaints, counseling and grievance

· Identify and address issues, concerns, root cause of an employee and any matter that needs

escalation to the Management

· Visit all Dulsco employee accommodations/camps to conduct welfare related activities

· Handle resignation cases to understand the reason and possibility of retaining a separating

employee

· Provide support to Operations team in handling late leave return cases and disciplinary cases

· Initiate disciplinary actions, including recommendations of warning, suspension or termination

· Maintain welfare related MIS/Reports/Updates

· Deliver employee welfare related trainings

· Ensure necessary assistance and care is given to employee who has undergone medical treatment

and residing at our accommodations and coordinate with DMC on the same

· Engage idle employees through various activities including training

· Follow up with the schedule of new arrivals and organize induction within 48 hours of arrival 

· Maintain a log of observation during induction 

· Keep the recruitment team and other support departments informed of these observations 

· Maintain attendance record and separation reasons of new arrivals

· Prepare a monthly visit schedule

· Arrange to follow up with the new arrivals

· Coordinate with the accommodation and time keepers to meet with employees.

· Meet with the absentees to understand and motivate to report to work.

· Prepare follow up programs on the needs analysis

· Prepare a weekly report to discuss with the team and line manager

· Prepare a monthly report to quantum the interactions and effect of the welfare activities.

· Keep a log of the day to day activities on welfare share point.

· Counsel the resigned employees to withdraw resignation

· Follow up with medical cases in the early repatriation

· Identify talents and update for internal talent pool

· Organize at least 1 employee engagement program per month

Qualifications

Required Qualifications & Experience: · MSW/ MA Sociology · Prior experience in welfare will be preferable · Training multicultural group

Job-specific Skills, Requirements:

· Language Proficiency (mandatory): English (Read, Write, Speak), Hindi and other local languages

will be an added advantage

· IT Proficiency: MS Office (Word, Excel)

· Valid UAE driving license