JOB DETAILS
Wine Retail Supervisor
CompanyEataly North America
LocationWest Palm Beach
Work ModeOn Site
PostedNovember 5, 2026
About The Company
Eataly is the world’s largest artisanal Italian food and beverage marketplace. Founded in 2007 in Turin, Eataly shares “made in Italy” on a global scale through high-quality, authentic products and the stories of their local producers.
Eataly’s goal is to make our guests incisive and informed about how to select high-quality and healthy foods. Our marketplace, interspersed with restaurants and counters, is a learning center. At Eataly, you can enjoy a meal in a restaurant, purchase the ingredients, and learn more through classes, tastings and encounters with producers. We believe that quality can be accessible to everyone, and we are dedicated to offering high-quality products at sustainable prices for both consumers and producers.
The values and philosophy of Eataly are focused on sustainability, sharing and responsiblity. Over the years, we have expanded across the globe. Today, you can find us in 16 Italian cities and in countries including: Japan, the United States, Brazil, Germany, Turkey and many others.
Eat Better, Live Better!
About the Role
Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
Job Description
- Compensation: from USD 25 - hourly
The Wine Shop Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Retail Manager. Reports to the Store Retail Manager.
- Provides prompt, efficient and friendly guest service
- Educates guests about Italian wine and assists with wine tastings
- Receives and stocks wine and wine store merchandise
- Assists with wine store inventory, invoice review and requisitions
- Rotates, faces and replenishes merchandise and ensures highest quality standards are met
- Answers the telephone promptly and provides friendly, helpful service to customers who call
- Assists with scheduling and administrative duties
- Performs other duties as required or assigned
Qualifications
- High school graduate or equivalent
- 2+ years of wine sale experience
- Excellent communication skills
- Basic math skills
- Extensive knowledge of wine, in particular Italian wine
Job Requirements
- Availability to work onsite with a flexible schedule often including evenings and weekends
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Additional Information
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Key Skills
Wine knowledgeItalian wine expertiseSalesCustomer serviceInventory managementCommunication skillsBasic math skillsMerchandisingStockingAdministrative tasksScheduling
Categories
RetailFood & BeverageCustomer Service & SupportHospitality
Benefits
Medical insuranceDental insuranceVision insurancePaid time offPaid parental leave401k with matchBonus programFree family mealEmployee discountsClasses on products and Italian cuisineReferral bonus program
Job Information
📋Core Responsibilities
The Wine Shop Lead provides exceptional guest service while educating customers on Italian wines and assisting with tastings. They are also responsible for managing inventory, stocking merchandise, and performing administrative duties as required.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
4235
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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