Bilingual Healthcare Administrative Coordinator (English/Spanish)

Company: Helper Heroes 

Job Type: Part-Time but might transition to Full-Time

Work Schedule: TBD

Start Date: Asap

At Helper Heroes we’re on a mission to provide exceptional care and support to home care agencies in America. We believe in creating a true partnership where our employees act and feel like a true member of the American team they are matched with. Our goal is to help them create a compassionate, innovative, and efficient care experience for their clients and their families. To achieve this, we’re looking for a Helper Hero to join our team and help us shine even brighter! 

What sets us apart is YOU. You’re not just any virtual team member—you’re a Helper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients' caregivers and clients receive the best possible support, apply today! 

We are seeking a highly organized, proactive, and dependable Bilingual Office Coordinator to manage the day-to-day administrative workflow of a growing healthcare office.

The ideal candidate communicates confidently in both English and Spanish, follows through without constant supervision, and keeps authorizations, documentation, client records, billing preparation, and office communication organized and moving.

The role will begin part-time and may transition to full-time as the caseload grows.

• Request, track, and follow up on authorizations and reauthorizations.
• Contact doctors’ offices to obtain updated orders and follow up until received.
• Enter new clients into the system and maintain accurate, current records.
• Communicate with parents, staff, doctors’ offices, and insurance representatives.
• Review staff documentation for completeness and timeliness and follow up on missing items.
• Answer incoming calls and handle general front-office communication.
• Prepare billing records and documentation for submission by management.
• Post payments after claims have been submitted.
• Maintain organized tracking systems and support overall office operations.
• Perform other administrative duties as needed.

• Fluent in English and Spanish, both verbal and written.
• Experience in healthcare administration, office coordination, medical billing support, insurance authorization, or a related role.
• Strong communication, organization, follow-up, and attention to detail.
• Ability to manage multiple tasks and deadlines independently.
• Reliable, proactive, and comfortable taking ownership of office workflows.
• Able to learn new systems quickly.
• Experience with Office Puzzle is preferred but not required.
  

• Empathy: You genuinely care about people and want to make a difference in their lives. 
• Organization: You’re a master of multitasking and can keep everything running smoothly. 
• Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal. 
• Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution. 
• Self Starter: You work effectively without supervision and follow processes precisely. 
• Reliability: You’re dependable, punctual, and always ready to step up when needed. 
  

• Competitive Base Pay: $7.50/hr 
• Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. 
• Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. 
• Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. 

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together. Helper Heroes – Where Virtual Heroes Are Made!