Senior Advisor, Communications & Engagement

• Develop strategic communications that support better client outcomes. 
• Test new ideas and use insights to influence behaviour. 
• Join a talented Customer Partnerships team where people back each other to succeed.

9-month Fixed Term | Wellington

About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

As Senior Advisor, Communications & Engagement, you will shape how ACC connects with clients across the recovery journey. You will design and deliver communications, engagement and behaviour change approaches that build understanding, shape expectations and influence behaviours that support better recovery. 

Working across channels, stakeholder engagement, insights and measurement, you will test new ideas and use what you learn to improve how we communicate and engage. You will initially work within the client team, with opportunities to contribute across Customer Partnerships and build experience in areas including injury prevention, business customer and health sector engagement. 

You’ll bring curiosity, a strategic mindset and a willingness to roll up your sleeves. Comfortable moving between strategy and delivery, you’ll help us tackle complex problems, try new approaches and strengthen how ACC communicates and engages with New Zealanders.

You’ll join a talented, supportive and welcoming Customer Partnerships team. We value different perspectives, back each other and genuinely want each other to succeed.

The appointing salary for this role is $101,287 to $131,077 depending on experience. ACC offers a 9% employer superannuation contribution, with no mandatory employee contribution, and optional life and income protection insurance.

About you | Mōu

You will bring:

• Proven experience developing and delivering strategic communications, engagement and/or behaviour change approaches for customers or clients.
• A collaborative approach and proven ability to work effectively across specialist teams and with internal stakeholders to achieve shared outcomes.
• Excellent written, oral and presentation skills, with the ability to adapt your writing style for different audiences and channels.
• Confidence partnering with leaders to understand business needs, solve problems and recommend effective approaches.
• The ability to use insights, evaluation and measurement to inform decisions, test ideas and improve what you do.
• Strong planning and project management skills, with the ability to manage multiple priorities and competing deadlines.
• Political awareness and an understanding of the machinery of government.
• Experience applying Te Tiriti o Waitangi to the design of communications, approaches, systems or processes.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to 11:55pm Friday 20th November 2026. However, if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number in the Job Info section.