JOB DETAILS
Event Manager
CompanyLe Meridien & Sheraton Charlotte Hotels
LocationCharlotte
Work ModeOn Site
PostedNovember 6, 2026
About The Company
The Sheraton and Le Meridien Charlotte are located in Charlotte, NC, in the city's Uptown district. Our hotels are unique as we offer two full-service Marriott hotel brands under one roof. Guests are able to move among the hotels through lobbies, restaurants, and meeting space. The Sheraton has 305 guest rooms and Le Meridien has 300 guest rooms. Between the complex we offer 21 guest room suites. Our hotels place you near the Charlotte Convention Center, Spectrum Center and the Bank of America Stadium. Maintain your exercise regimen with a workout in our fitness center or outdoor pool. Enjoy dining at Social Bar & Kitchen for breakfast, lunch, or dinner. Grab a craft beer and delicious bite at Craft City Sports Pub while watching one of your favorite sports team. Later, reconnect at our rooftop venue, City Lights, where signature cocktails are paired with some of the best sunset views and light bites in Uptown Charlotte, NC. We offer more than 65,000 square feet of event space, a total of 29 meeting rooms and unique spaces perfect for your opening and closing receptions. Our event space is perfect for any meeting or special occasion. Take advantage of our modern hotel amenities, including free Wi-Fi, self or valet parking. Expect an exceptional stay at our Charlotte, NC, Uptown hotel.
About the Role
Description
Are you passionate about creating exceptional experiences, building lasting client relationships, and bringing unforgettable events to life?
Le Méridien Charlotte and Sheraton Charlotte are looking for a dynamic, detail-oriented Event Manager to join our team!
Located in the heart of Uptown Charlotte, our dual-hotel complex offers a vibrant hospitality environment where no two events are alike. From corporate meetings and conferences to weddings and special celebrations, you'll play a key role in turning our guests' visions into memorable experiences.
Requirements
- Assisting in Managing Meetings and Special Events Operations and Budgets
- Researches and analyzes new products, pricing and services of competition.
- Assists in apprising property of all groups that will impact property operations.
- Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
- Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
- Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
- Creates opportunities to upsell during event planning.
- Assists in managing department controllable expenses to achieve or exceed budgeted goals.
- Ensuring Exceptional Customer Service
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Key Skills
Event managementBudget managementCustomer serviceVendor relationsUpsellingQuality assuranceStrategic planningClient relationship managementOperations managementProblem solvingTeam leadershipMarket analysis
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Event Manager is responsible for overseeing meeting and event operations, managing budgets, and ensuring high-quality service standards. They will also build relationships with vendors, conduct market analysis, and drive revenue through upselling opportunities.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
22
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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