JOB DETAILS
Member Services Representative Sat-Sun 7am-1pm
CompanyPlanet Fitness - NJ/MA One World Fitness
LocationMoorestown Township
Work ModeOn Site
PostedNovember 7, 2026
About The Company
No description available for this Company.
About the Role
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
Key Skills
Customer ServiceCommunicationComputer ProficiencyProblem SolvingActive ListeningInterpersonal SkillsPunctualityReliabilityDiplomacyFitness Knowledge
Categories
Customer Service & SupportSports & RecreationRetailAdministrative
Job Information
📋Core Responsibilities
The Member Services Representative manages front desk operations, including greeting members, processing sign-ups, and answering inquiries. They are also responsible for maintaining club cleanliness and providing professional assistance to guests and members.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
12 hours
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