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JOB DETAILS

Guest Service Representative - Front Desk - Homewood Suites, Dover

CompanyLafrance Hospitality
LocationDover
Work ModeOn Site
PostedNovember 7, 2026
About The Company
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations. Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties. Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.
About the Role

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part -Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!

That's not all - we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $17- $19 Per Hour

Shift: 7AM- 3PM & 3PM- 11PM

Schedule: Must have Weekend Availability

Job Type: Part- Time

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, agent

  • Customer Service Experience
  • Hotel Experience is a plus but NOT required
  • Reliability
  • DailyPay - Get Paid Any Day!
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
  • 401K Matching
Key Skills
Customer serviceFront desk operationsCommunicationProblem resolutionPunctualityHospitalityPhone etiquetteCash handlingEmergency proceduresGuest relations
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Hotel room discountsCompany-wide incentivesDailypayReferral bonusRetention bonusAnnual review programPaid training401k matching
Job Information
📋Core Responsibilities
The Guest Service Representative is responsible for checking guests in and out, managing payments, and fulfilling special requests. They must also maintain a welcoming environment, answer phones professionally, and resolve guest issues effectively.
📋Job Type
part time
💰Salary Range
$17 - $19
📊Experience Level
0-2
💼Company Size
120
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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