Night Auditor

Job Description

The Night Auditor is responsible for overseeing front desk operations during overnight shifts, ensuring the safety and comfort of guests while balancing the day’s financial transactions. This role combines guest service responsibilities with accounting tasks to provide a smooth and secure overnight experience. The Night Auditor plays a key role in maintaining accuracy, organization, and professionalism in both guest services and financial reporting.

Key Responsibilities

• Greet and assist guests with check-ins, check-outs, and inquiries during overnight hours

• Perform nightly audit of hotel transactions, reconciling accounts and preparing reports for management

• Verify accuracy of guest folios, room charges, payments, and adjustments

• Balance daily cash, credit card, and room charge transactions in the property management system (PMS)

• Respond to guest requests, complaints, and emergencies promptly and professionally

• Monitor hotel security, including ensuring doors are secured and reporting any suspicious activity

• Assist with reservations, cancellations, and modifications as needed

• Maintain cleanliness and organization of the front desk and lobby during overnight shifts

• Prepare daily summary reports for accounting and management review

• Coordinate with housekeeping and other departments to ensure readiness for the next day’s operations

Must-Have Qualifications

• Previous experience in a customer service, hospitality, or front desk role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and remain alert during overnight hours

• Ability to multitask and remain calm in high-pressure situations

• Basic math skills and familiarity with hotel property management systems (PMS) preferred

• Flexibility to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications (Not Required)

• Experience with CloudBeds (Hotel Property Management System)

• Bi-lingual: English/ Spanish

Physical Demands

• Ability to stand and walk for extended periods (up to 8 hours per workday)

• Frequent use of hands to operate computers, phones, and office equipment

• Occasional bending, lifting, or carrying items up to 25 lbs (such as guest luggage or packages)

• Clear speech, hearing, and vision to effectively interact with guests in person and over the phone

• Ability to remain alert and attentive in a fast-paced environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Information

• FLSA Classification: Non-Exempt 

• Reports To: Guest Services Manager

• Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL.

• Work environment: Reception. 

• Working schedule: Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment

Benefits & Perks 

Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.

Depending on your role and eligibility, benefits may include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Flexible scheduling options

• Employee discounts at Stay Hospitality properties

• Opportunities for professional development and career growth

Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.