Spa Coordinator

1. Job Description

We are seeking a friendly, organized, and customer-focused Spa Coordinator to manage daily spa appointments, welcome guests, coordinate services, and ensure an exceptional customer experience.

The ideal candidate has strong communication skills, attention to detail, and previous experience in spa operations, hospitality, wellness centers, or customer service.

2. Responsibilities

• Provide excellent guest service and create a welcoming spa environment.

• Manage appointments, reservations, and therapist schedules.

• Coordinate daily spa operations and service availability.

• Handle guest inquiries, requests, and complaints professionally.

• Process payments and promote spa services and products.

• Communicate with therapists, estheticians, and management.

• Maintain accurate guest records and appointment information.

3. Duties

• Greet guests and assist with check-in and check-out.

• Schedule, confirm, modify, and cancel appointments.

• Answer phone calls, emails, and online booking inquiries.

• Explain spa treatments, packages, pricing, and promotions.

• Process payments, gift cards, and retail purchases.

• Recommend additional treatments and spa products.

• Monitor treatment room availability and appointment schedules.

• Maintain a clean, organized, and professional reception area.

• Assist with inventory and administrative tasks.

4. Previous Experience

• Previous experience as a Spa Coordinator, Spa Receptionist, Front Desk Associate, or Guest Services Representative preferred.

• Experience in spas, salons, wellness centers, hotels, or hospitality.

• Familiarity with appointment scheduling software and POS systems.

• Strong customer service, communication, and multitasking skills.

• Experience with sales, upselling, and payment processing.

• Ability to work weekends and flexible schedules.

• Bilingual English/Spanish is a plus.