JOB DETAILS
Patient Care Coordinator (Copy)
CompanyLunaJoy
LocationSantiago
Work ModeRemote
PostedNovember 8, 2026
About The Company
Unmanaged behavioral health is the single largest "blind spot" impacting total cost of care, patient outcomes, and clinical efficiency. While most solutions offer a fragmented referral network, LunaJoy provides the infrastructure to manage behavioral health risk at scale.
We act as a clinical extension for healthcare organizations. Absorbing the operational complexity of screening, triage, and specialized treatment so your team doesn't have to.
For Health Systems & ACOs: We bridge the critical post-discharge gap to reduce 30-day readmissions. Our EMR-native integration ensures that behavioral health data is no longer a "black box," providing audit-ready documentation for quality reporting and CMS Star Ratings.
For Payers & Health Plans: We drive medical cost offset by identifying "rising-risk" members through population-level assessments. By managing complex cohorts, including maternal health, menopause, and geriatrics. We close HEDIS gaps (FUH, AMM) and optimize network performance.
For Provider Groups & Clinics: We transform Behavioral Health Integration (BHI) from an administrative burden into a sustainable revenue stream. We provide the specialists and tracking infrastructure required to bill additional BH codes with zero additional hiring.
Zero Operational Drag: We integrate seamlessly into existing EHR workflows (Epic, Athena, etc.).
Specialized Clinical Depth: Focused care for high-cost, high-risk populations (Maternal, Menopause, Geriatrics).
Immediate Access: Specialized psychiatry and therapy with no waitlists, covered by insurance.
Closed-Loop Reporting: Every outcome and clinical note is synced back to ensure continuity of care.
Ready to eliminate your behavioral health execution gap?
Schedule a Behavioral Health Strategy Session with us
https://calendar.app.google/xz9KvEE2UhjD5TKo6
About the Role
Job title (LinkedIn field): Patient Care Coordinator (Part-Time, Evenings & Weekends)
Workplace type: Remote
Employment type: Part-time
LunaJoy supports women’s mental health through pregnancy, postpartum, and beyond, with therapy and medication management delivered online. We’re looking for a part-time Patient Care Coordinator to help our patients connect with care during evenings and weekends, when many are most available.
Schedule (about 18 hours per week)
- Monday to Friday: 6pm to 8pm EST
- Saturday and Sunday: 4 hours each day, anytime between 9am and 5pm EST
The evening and weekend hours are required. If you’d like more hours, we can add weekday mornings for up to about 26 hours a week.
What you’ll do
- Be the main point of contact for patients during evenings and weekends, answering questions about our services
- Reach out to new and referred patients to help them get started with care
- Schedule therapy and medication management appointments
- Work with our clinical and administrative teams to keep patients and providers informed
- Keep patient records and scheduling software up to date
- Follow up on patient concerns so every patient gets the right care
- Protect patient information in line with HIPAA.
What you bring
- At least 2 years of experience in patient care coordination, medical office administration or customer service
- Availability for the required evening and weekend hours
- Strong organization and attention to detail
- Clear, warm communication and the ability to work independently from home
- Familiarity with scheduling software and EMR systems
- A passion for women’s mental health.
Nice to have
- Fluency in Spanish
- Experience in mental health or women’s health
- Knowledge of telehealth platforms or insurance processes.
Why LunaJoy
- Fully remote, with a flexible part-time schedule
- Meaningful work helping women access mental health care when they need it
- A collaborative team focused on getting 1% better every day.
At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.
Key Skills
Patient care coordinationMedical office administrationCustomer serviceScheduling softwareEMR systemsHIPAA complianceCommunicationOrganizationAttention to detailTelehealth platformsInsurance processesMental health support
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Fully remoteFlexible part-time schedule
Job Information
📋Core Responsibilities
The Patient Care Coordinator serves as the primary point of contact for patients, managing appointment scheduling and addressing inquiries during evenings and weekends. They also collaborate with clinical and administrative teams to ensure accurate record-keeping and high-quality patient care.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
68
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
26 hours
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