JOB DETAILS
Billingual Service Delivery Coordinator (EN/FR)
CompanyBGIS
LocationMarkham
Work ModeRemote
PostedNovember 8, 2026
About The Company
BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
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BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
About the Role
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
KEY DUTIES & RESPONSIBILITIES |
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Review of 3rd party invoices.
- Support accruals.
- Submit PO requests.
- Generate required data for SLA Scorecard.
- Report Intelex incidents.
- Submit Comply Works requests.
- Other duties as assigned.
Innovation
- Advise management team of issues, concerns or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
Memorable Customer Experiences
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
KNOWLEDGE & SKILLS |
- Knowledge of financial management software.
- High school completion plus a specialized technical or business course.
- Excellent interpersonal skills.
- Strong customer-oriented skills.
- Good communication skills (verbal/written).
- Ability to multitask.
- Analytical and problem-solving skills.
- Ability to work independently.
- Good computer skills, Maximo and Oracle, an asset.
- Minimum of 1 year of relevant job experience.
Licenses and/or Professional Accreditation
- None required.
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
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Key Skills
Service deliveryWork order managementFinancial management softwareInterpersonal skillsCustomer serviceCommunication skillsMultitaskingAnalytical skillsProblem-solvingMaximoOracleData integrityReportingSLA management
Categories
Customer Service & SupportAdministrativeManagement & LeadershipFinance & Accounting
Job Information
📋Core Responsibilities
The Service Delivery Coordinator manages work orders, coordinates service delivery, and ensures timely resolution of client requests. They also facilitate communication between internal and external service providers while maintaining data integrity and reporting on performance metrics.
📋Job Type
full time
💰Salary Range
CA$47,118 - CA$58,897
📊Experience Level
0-2
💼Company Size
6460
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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