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JOB DETAILS

IT Service Desk Specialist

CompanyPapaya Global
LocationHerzliya
Work ModeOn Site
PostedNovember 8, 2026
About The Company
Papaya Global is the AI-first operating system for the borderless global workforce. Built for enterprise scale, Papaya unifies three mission-critical platforms into one intelligent layer: Workforce OS - Global payroll, Employer of Record (EOR), Agent of Record (AOR), and contractor management. One system of record for every worker type, in every country, fully compliant. Payments OS - Real-time global payments via bank transfers and mobile wallets. Workers get paid the exact amount they earned — instantly, with no hidden fees, no FX spread, no delays. Contingent OS - End-to-end management of freelancers, AOR, EOR, direct hires, and worker classification. The only platform that handles the full spectrum of modern workforce structures in one place. Together, these three platforms give enterprise teams a single command center to hire, manage, pay, and stay compliant across 180 countries — combining real-time AI intelligence with human-backed local expertise on the ground. Why Papaya? The global workforce has changed. Work is instant. Talent is borderless. Compliance is non-negotiable. Legacy payroll tools were built for a different era. Papaya was built for this one. We serve the world's most demanding enterprises - companies that cannot afford payroll errors, compliance gaps, or payment delays. Our AI surfaces the intelligence they need before problems occur. Our experts in 180 countries ensure nothing falls through the cracks. 136,000+ professionals follow this page because global workforce management is broken. We're fixing it. With Papaya Global, You'll never work alone
About the Role

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.


About the Role

We are looking for an IT Service Desk Specialist (Tier 1-2) to join our growing IT team and provide internal technical support to employees across the organization. This role is ideal for someone with 1-3 years of hands-on IT support experience in a Microsoft-centric environment (Azure AD / Microsoft Entra ID, Intune, Microsoft 365). Tier 1 proficiency is expected from day one; Tier 2 skills are expected to develop over time, with mentorship and hands-on experience as you grow in the role.

You will be the first point of contact for employee IT issues, ensuring fast, reliable support and a smooth day-to-day technology experience for the entire company.


Key Responsibilities

  • You will take ownership of each issue from first contact through resolution, and play a key role in shaping the overall IT support experience for every employee.
  • Serve as the first point of contact for internal IT support requests via Slack and Jira Service Management (JSM), taking ownership of each issue from intake through resolution
  • Diagnose and resolve hardware, software, and connectivity issues for Windows and macOS devices
  • Manage user accounts, permissions, and access in Azure AD / Microsoft Entra ID
  • Configure, deploy, and manage devices and policies using Microsoft Intune (MDM/MAM, compliance policies)
  • Provide support for Microsoft 365 applications (Exchange Online, Outlook, Teams, SharePoint, OneDrive)
  • Troubleshoot VPN connectivity and basic network issues (Wi-Fi, printers, local connectivity)
  • Take ownership of tickets in Jira Service Management (JSM) from log to resolution, escalating when needed and keeping clear documentation throughout
  • Onboard and offboard employees, including equipment setup, account provisioning, and access management
  • Maintain and update IT asset inventory and documentation
  • Identify recurring issues and contribute to knowledge base articles and process improvements
  • Provide occasional support outside of standard working hours as needed
  • Own the end-to-end employee support experience, following up to confirm issues are fully resolved and employees are satisfied

Requirements

  • 1-3 years of experience in an IT Service Desk, Help Desk, or technical support role
  • Hands-on experience with Azure AD / Microsoft Entra ID (user and access management)
  • Hands-on experience with Microsoft Intune (device enrollment, policies, compliance)
  • Proficiency supporting Windows and/or macOS operating systems
  • Basic understanding of VPN configuration and networking fundamentals
  • Experience working with Jira Service Management (JSM) or a similar ITSM/ticketing platform
  • Comfortable using Slack for daily communication with employees and the IT team
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills and a customer-service mindset
  • Fluent in Hebrew and English

Nice to have

  • Microsoft certifications (e.g. MD-102, MS-900, AZ-104)
  • Experience with endpoint security tools (e.g. Microsoft Defender for Endpoint)
  • Experience with scripting or automation (e.g. PowerShell) for repetitive IT tasks
  • Prior experience in a mid-sized or growing company environment

What We Offer

  • A supportive team environment with real opportunities to grow from Tier 1 to Tier 2 responsibilities
  • Exposure to modern cloud-based IT infrastructure (Microsoft Entra ID, Intune, Microsoft 365)
  • Ongoing learning opportunities and professional development
Key Skills
IT supportAzure ADMicrosoft Entra IDMicrosoft IntuneMicrosoft 365WindowsMacOSJira Service ManagementSlackVPNNetworkingHardware troubleshootingSoftware troubleshootingAsset managementOnboardingOffboarding
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
Supportive team environmentProfessional developmentLearning opportunities
Job Information
📋Core Responsibilities
You will serve as the primary point of contact for internal IT support, managing tickets from intake to resolution via Slack and Jira. Additionally, you will handle device configuration, user account management, and maintain IT asset documentation.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
819
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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