JOB DETAILS
Associate Training Director, Frontline Leadership Development
CompanyAfni, Inc.
LocationSanta Rosa
Work ModeOn Site
PostedNovember 9, 2026
About The Company
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
About the Role
Summary of Duties and Responsibilities
- Lead the design, implementation, and continuous improvement of frontline leadership development programs for Team Leaders, Supervisors, Managers, and emerging leaders.
- Develop and execute leadership readiness, succession planning, and apprenticeship strategies to build a strong pipeline of future leaders.
- Oversee leadership curriculum, coaching frameworks, learning journeys, and certification programs that drive leader effectiveness and business performance.
- Partner with Operations, HR, Quality, and Client stakeholders to identify leadership capability gaps and implement targeted development solutions.
- Facilitate leadership workshops, coaching sessions, leadership academies, and high-potential development programs.
- Establish coaching standards and governance to ensure leaders consistently apply effective coaching practices that improve employee performance and engagement.
- Monitor and evaluate program effectiveness through leadership performance metrics, readiness assessments, participant feedback, and business outcomes.
- Leverage analytics and performance data to identify trends, measure ROI, and make data-driven recommendations for leadership development initiatives.
- Lead and mentor Training Managers, Leadership Facilitators, Coaches, and instructional design teams responsible for leadership development delivery.
- Integrate future-focused capabilities including AI-enabled learning, digital leadership, change management, workforce transformation, and skills-based development into leadership programs.
- Drive leadership culture initiatives that promote accountability, employee engagement, operational excellence, and talent retention.
- Manage leadership development projects, budgets, resources, vendor relationships, and strategic initiatives to ensure successful execution and scalability.
- Ensure all leadership development programs align with organizational goals, client expectations, compliance requirements, and talent management strategies.
- Serve as a strategic advisor to senior leadership on leadership capability building, workforce readiness, organizational effectiveness, and succession planning.
Key Accountabilities
- Leadership Pipeline Development
- Succession Readiness
- Coaching Excellence
- High-Potential Development
- Leadership Program Effectiveness
- Talent Retention & Engagement
- Future Skills Development
- Stakeholder Partnership
- Learning Innovation & Transformation
- Business Performance Impact
Primary Objective
Develop a sustainable pipeline of highly capable frontline leaders by delivering leadership development, coaching, succession, and talent strategies that improve employee performance, strengthen organizational capability, and support long-term business growth.
Key Skills
Leadership DevelopmentSuccession PlanningCoachingInstructional DesignPerformance ManagementStrategic PlanningChange ManagementData AnalyticsStakeholder ManagementTalent RetentionWorkforce TransformationMentoringBudget ManagementOperational ExcellenceCertification Programs
Categories
Management & LeadershipHuman ResourcesEducationConsulting
Job Information
📋Core Responsibilities
The Associate Training Director will design and implement frontline leadership development programs to build a sustainable pipeline of future leaders. They will also oversee coaching frameworks, evaluate program effectiveness through data analytics, and mentor training teams to drive organizational performance.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
8287
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page