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JOB DETAILS

Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

CompanyAccorHotel
LocationMumbai
Work ModeOn Site
PostedNovember 9, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Job Description

Operational Duties

  • Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
  • Monitor room availability, rates, and inventory across all distribution channels
  • Ensure correct application of rate codes, packages, and promotions
  • Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
  • Handle complex reservations, VIP bookings, and group allocations

Team Supervision

  • Assist in training, coaching, and motivating reservation staff
  • Monitor staff performance and ensure adherence to SOPs
  • Prepare duty rosters and support manpower planning
  • Act as department-in-charge in the absence of the Reservations Manager

Revenue & Yield Support

  • Support revenue optimization by upselling rooms and services
  • Ensure compliance with pricing strategies and revenue policies
  • Track pick-up reports, forecasts, and booking trends
  • Assist in analyzing reservation data and preparing reports

Guest Service & Quality

  • Handle guest queries, complaints, and special requests professionally
  • Ensure high standards of service and brand compliance
  • Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

  • Prepare daily, weekly, and monthly reservation reports
  • Maintain records, logs, and departmental documentation
  • Ensure compliance with audit, payment, and cancellation policies
  • Job-Category: Sales & Marketing
  • Job Type: Graduate Job
  • Job Schedule: Full-Time
    • Key Skills
    Reservations managementRevenue managementTeam leadershipStaff trainingData analysisCustomer serviceInventory managementYield managementReportingConflict resolutionSOP complianceHospitality operations
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportSalesAdministrative
    Job Information
    📋Core Responsibilities
    The Assistant Manager oversees daily reservation operations, including inventory management, rate application, and coordination with front office and revenue teams. They are also responsible for supervising staff, ensuring high service standards, and preparing detailed performance reports.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    102028
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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