Guest Service Agent

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

We are now looking for an ambitious Guest Service Agent to join our opening team.

Our Guest Service Agent will embody Delano London standards by taking care of our guests from the moment they arrive through to their departure and ensuring they have a memorable experience with us. First impressions are everything, and you'll be there to welcome guests and ensure their check in runs smoothly. You'll proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through adding personalised touches or experiences through until check out. 

This role requires exceptional communication skills  and the ability to create memorable guest experiences by providing professional, courteous and efficient assistance throughout each stay.
 

• Previous experience within a luxury or upscale hotel is required, ideally in a guest-facing role. 
• Experience with Opera or Opera Cloud is an advantage
• Excellent communication skills

What’s in it for you…

• The opportunity to launch Delano London and help shape the guest experience from day one.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand, offering plenty of opportunity for learning & development
• This role will attract a share of the hotel's service charge
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Excellent discounts off hotels across the world through the extensive Ennismore and Accor portfolios
• Referral bonus for successful new team member recommendations
• Monthly team recognition, regular team events and biannual team parties

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.