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JOB DETAILS

Retail Store Associate

CompanyHobby Town Unlimited INC
LocationKaty
Work ModeOn Site
PostedNovember 9, 2026
About The Company
Build. Play. Explore. Inspire. At HobbyTown, we believe hobbies make life better. Since 1980, we’ve been helping people discover the joy of building, creating, and exploring through hands-on fun. With over 100 locally owned and operated stores across the U.S., HobbyTown is the nation’s leading specialty retailer for radio control, models, games, puzzles, science kits, and more. Our corporate team, based in Lincoln, Nebraska, supports our franchise network with innovative retail solutions, merchandising expertise, and marketing programs that keep hobby enthusiasts engaged and excited. We work hand-in-hand with store owners and vendors to deliver exceptional customer experiences—both in-store and online. From RC cars and model rockets to family games and STEM education, HobbyTown is where imagination takes flight and communities come together. 🎯 Our Mission: To make the world a better place, one hobby at a time. 🌟 Our Vision: To inspire creativity, curiosity, and connection through the joy of hobbies. 🤝 Join Us: We’re passionate about empowering franchise owners, supporting our partners, and growing the next generation of hobbyists. 👉 Learn more at hobbytown.com
About the Role

Description

  

The Team Member creates amazing customer experiences while supporting the consistent execution of daily store operations. This position serves as a frontline ambassador of the HobbyTown brand through customer service, product knowledge, store standards, and community involvement.

The Team Member helps customers discover, learn, and enjoy hobbies by providing informed guidance, personalized recommendations, demonstrations, and hands-on service. The role supports sales growth, attachment sales, repeat visits, accurate transactions, merchandising, inventory integrity, events, and a clean and welcoming store.

Success in this role means happy customers, a clean and well-stocked store, dependable execution, and a strong team. Team Members are expected to be coachable, positive, accountable, and committed to HobbyTown’s six core competencies: Customer Experience Excellence, Operational Execution, Financial Acumen, People Leadership, Community and Brand Building, and a Growth and Ownership Mindset.

Requirements

 Essential Qualifications

  • High School Diploma, GED, or equivalent combination of education and experience.
  • Minimum six (6) months of customer service, retail, hospitality, or related experience preferred.
  • Strong interpersonal and  communication skills.
  • Ability to provide outstanding  customer service in a fast-paced retail environment.
  • Basic computer and point-of-sale  system proficiency.
  • Ability to work flexible  schedules, including evenings, weekends, holidays, and special events as      business needs require.
  • Ability to work independently  while contributing positively to a team environment.

Preferred Qualifications

  • Previous specialty retail experience.
  • Experience in hobby, gaming, collectibles, RC, model building, STEM, toy, or related enthusiast      industries.
  • Experience participating in community events, demonstrations, classes, or hobby groups.
  • Cash handling and inventory  experience.
  • Passion for hobbies, learning, creativity, and customer engagement.
Key Skills
Customer ServiceRetail OperationsProduct KnowledgePoint-of-sale SystemsMerchandisingInventory ManagementCash HandlingCommunication SkillsInterpersonal SkillsProblem SolvingTeamworkTime Management
Categories
RetailCustomer Service & SupportSales
Job Information
📋Core Responsibilities
The Retail Store Associate supports daily store operations and provides exceptional customer service through product guidance and demonstrations. They are responsible for maintaining store standards, managing inventory, and ensuring a welcoming environment for all customers.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
347
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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