SEASONAL - Fan Experience Team Member

JOB OVERVIEW

Unrivaled is seeking Seasonal Fan Experience Team Members to serve as the frontline ambassadors of the league during the 2026–2027 season. This role is responsible for greeting guests, providing clear and friendly guidance, assisting with ticketing and entry, supporting VIP and premium activations, and enhancing the overall in-venue environment.

Ideal candidates are high-energy, customer-service oriented, and passionate about creating extraordinary experiences for every fan.

JOB RESPONSIBILITIES:

• Greet shoppers and create a welcoming, energetic, and professional atmosphere in the retail space.
• Engage with shoppers to understand their needs and make product recommendations.
• Process sales transactions accurately using the Unrivaled Point of Sale (POS) system.
• Maintain the sales floor and stockroom to brand and visual standards.
• Restock and organize inventory throughout the day to ensure product availability.
• Ensure merchandise displays are visually appealing and aligned with Unrivaled brand guidelines.
• Support merchandise setup and breakdown for games, pop-ups, and special events.
• Maintain the highest standards of professionalism and customer service to ensure the Unrivaled brand and league are positively represented.
• Understand and embody Unrivaled’s values and fan-first approach.
• Perform additional responsibilities as assigned by the Director of Retail Operations.

QUALIFICATIONS

• Minimum 18 years of age; high school diploma or equivalent required.
• Must be located in Miami, FL or have the ability to relocate, for the duration of the season. The company will not cover relocation expenses.
• Prior retail, customer service, or event experience preferred.
• Ability to work independently and responsibly in a fast-paced, team-oriented environment.
• Must be available to work all Unrivaled home games and assigned events, including nights and weekends.
• Reliable, punctual, and professional with a strong work ethic.
• Able to maintain a high level of organization and attention to detail.
• Foreign language skills are a plus.

PHYSICAL DEMANDS

• Regularly required to stand, walk, bend, reach, and move throughout the facility.
• Must be able to lift and carry up to 30 lbs.
• Ability to work long shifts, including evenings and weekends.

COMPENSATION

• Hourly Rate: $20/hour
• Schedule: Part-time, approximately 15–25 hours per week (nights, weekends, and event days required)
• Season: January – March