Director of Sales

Description

The Director of Sales is responsible for leading the overall sales efforts for meetings, banquets, events, and group room nights through active solicitation of identified target markets within the established revenue management guidelines. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)
• Discounts on academy team programs, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Achieve room night, catering, rental, and revenue sales goals through sales calls, marketing tools, and site visits 
• Lead the sales team by creating and implementing strategies to generate business in the meetings, events, and banquet markets 
• Identify and solicit primary regional, state and national markets/ organizations for meetings, events and room nights 
• Conduct hotel and sports complex presentations to meeting planners and planning committees to secure bookings 
• Greet clients as they arrive onsite for events and support as elevated point of contact during event  
• Attend relevant trade and sports market shows, evaluate, select and prepare strategic objectives for trade show participation and execution 
• Hires and onboards news sales team members, reviews expectations, creates & monitors goals 
• Develop and maintain a well-informed, working knowledge of competing properties as well as attractions available in Lancaster County 
• Work with local CVBs by responding weekly to requests for meeting and convention leads. Participate in appropriate activities coordinated by CVB 
• Represents hotel and complex at industry and networking events when appropriate 
• Assist with annual budget preparation as well as monthly forecasting 
• Manage hotel group room forecast, group limits, room pick up, and rate adherence 
• Responsible for contract execution with group bookings within established guidelines 
• Oversees group room pick-up and manages group blocks to maximize occupancy and revenue 
• Stays informed of industry trends and happenings through research, networking, and attending industry events 
• All other duties as assigned 

Qualifications

• Bachelor’s Degree in Sales, Business, Marketing, Hospitality or a related field preferred 
• Must have at least five or more years related hotel sales experience  
• 18 years of age or older 
• Dependable transportation to and from work 
• Must have a valid Driver’s License  
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication? 
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed 
• Authorized to work in the United States 
• Must have high level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry 
• Highly dependable with a history of consistent attendance and punctuality 
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.

Working Conditions

• Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.  
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.  
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.   
• Noise Level: The noise level in this environment is typically variable.  
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.