Sales Manager

Description

The Sales Manager is responsible for developing group room night business for the hotel through active solicitation of identified target markets within the established revenue management guidelines. Works with complex sales team to maximize revenue and utilization of meeting and event space. 

This position reports to the Director of Sales and works closely with all sales team members in the complex. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)
• Discounts on academy team programs, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Achieve room night, catering, rental, and revenue sales goals through sales calls, marketing tools, and site visits 
• Conduct hotel and complex presentations to meeting planners and planning committees for the purposes of developing a booking 
• Complete all booking information in relevant systems and communicate with Nook operational team members 
• Communicate with the booked client over the phone, through email, and in person leading up to the booked event 
• Work with sales service managers to ensure event details are executed to the highest quality 
• Greet client upon arrival and serve as point of contact while they are on site 
• Attend trade shows, evaluate, select and prepare strategic objectives for trade show participation and execution 
• Develop and maintain a well-informed, working knowledge of competing hotel properties as well as attractions available in Lancaster County 
• Work with local CVBs by responding weekly to requests for meeting and convention leads. Participate in appropriate activities coordinated by CVB 
• Represents hotel and complex at industry and networking events when appropriate 
• Assist with recommending and maintaining a supply of promotional materials and trade show gifts used by the Sales Department 
• Assist with annual budget preparation as well as monthly forecasting 
• Assist with hotel group room forecast, group limits, room pick up, and rate adherence 
• Oversees group room pick-up and manages group blocks in order to maximize occupancy and revenue 
• All other duties as assigned 

Qualifications

• Previous experience in related hotel/convention/banquet sales  
• Must be 21 years of age or older 
• Must have dependable transportation to and from work 
• Must have valid Driver’s License 
• Ability to read, speak, and understand the English language   
• Bachelor’s Degree in Sales, Business, Marketing, Hospitality or a related field preferred
• Must have high level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry 
• Must be extremely detailed with outstanding communication skills 
• Ability to work with minimal supervision 
• Capability to multi-task and manage planning of multiple events at once 
• Previous experience working with BEO’s 
• Outstanding demonstration in meeting strict deadlines 
• Ability to handle tense or stressful situations 
• High level of computer knowledge including all Microsoft Office programs, and event management software 
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.

Working Conditions

• Flexible schedule including evenings, weekends, and holidays 
• Physical requirements necessary include walking, standing, bending, and lifting, sitting for long periods of time while typing on a computer 
• Must be able to lift a minimum of 35 pounds