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JOB DETAILS

Language Access Services Manager

CompanyAccess Community Health Center
LocationNot specified
Work ModeOn Site
PostedNovember 10, 2026
About The Company
Access Community Health Centers works to improve the health and lives of our patients through medical, dental and behavioral health care and affiliated pharmacy services. Many of our patients face financial, cultural, or language barriers that prevent access to high-quality, affordable health care. Access removes the barriers our patients experience, offering them quality care regardless their ability to pay. At Access, you'll find interesting and rewarding jobs opportunities. We are a productive and diverse organization where you can really make a difference. Our careers range from medical, dental, and behavioral health providers to administrative and support positions. Our non-profit organization, founded in 1982, now offers care at five locations in the greater Madison and Iowa County region. See our career page, at our website, for a complete listing of our current job openings and how to apply. Also, check us out at Facebook & Twitter.
About the Role

The Language Access Services Manager is responsible for implementation, coordination, and oversight of language access programs across the healthcare organization in alignment with organizational strategy. This position ensures patients with limited English proficiency (LEP), deaf or hard-of-hearing patients, and individuals requiring communication assistance receive timely, accurate, and culturally appropriate language services.


The Manager oversees interpreter services, translation services, vendor relationships, regulatory compliance, quality improvement initiatives, staff education, and operational performance. The role collaborates with clinical, operational, and administrative leaders to improve patient experience, patient safety, and compliance with federal, state, and organizational requirements.


Required Qualifications:

  • A minimum of a High School Diploma or equivalent
  • 3 years of medical interpreting experience
  • 3 years leadership or supervisory experience
  • CCHI Certification or Core CHI-P Certification
  • Proficient computer software skills with Microsoft Suite applications

 

Desired Qualifications:

  • Proficient in English and Spanish or Hmong or Pashto
  • Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Communications, Linguistics, Human Services, or related field.
  • Five (5) years of progressively responsible experience in healthcare operations, interpreter services, language access services, patient access, or related healthcare setting.
  • Demonstrated experience with process improvement methodologies and practices
  • Proficiency in Microsoft Office Suite applications
  • Experience leading language access programs within a hospital, ambulatory or integrated health system.
  • Experience with regulatory compliance activities


Compensation and Benefits: 

Our total compensation package includes competitive wages and a full range of attractive benefits:


Health insurance
Dental insurance

Life insurance

Vision insurance

Long and short-term disability insurance 

401(k) retirement plan (100% vested with employer match)

Paid time off program (216 hours given upfront for vacation, personal and sick time)

Paid holidays

Tuition reimbursement

Flexible spending plans 

Health savings account

Transportation program 

Childcare referral program

Employee Assistance Program (EAP)


Other:

Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program.
 
 

Support our mission:

Improving health. Improving lives.


COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status 

Key Skills
Medical InterpretingLanguage Access Program ManagementInterpreter ServicesTranslation ServicesLeadershipVendor ManagementRegulatory ComplianceQuality ImprovementStaff EducationHealthcare OperationsProcess ImprovementPatient SafetyPatient ExperienceMicrosoft Office SuiteCCHI CertificationEnglish and Spanish, Hmong, or Pashto Proficiency
Categories
HealthcareManagement & LeadershipCustomer Service & Support
Benefits
Health InsuranceDental InsuranceLife InsuranceVision InsuranceLong- and Short-Term Disability Insurance401(k) Retirement Plan With Employer MatchPaid Time OffPaid HolidaysTuition ReimbursementFlexible Spending PlansHealth Savings AccountTransportation ProgramChildcare Referral ProgramEmployee Assistance ProgramPublic Service Loan Forgiveness Eligibility
Job Information
📋Core Responsibilities
Implement, coordinate, and oversee language access programs, including interpreter and translation services, vendor relationships, regulatory compliance, quality improvement, staff education, and operational performance. Collaborate with clinical, operational, and administrative leaders to improve patient experience and safety and ensure compliance with applicable requirements.
📋Job Type
regular full time
📊Experience Level
5-10
💼Company Size
183
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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