Branch Sales and Service Manager

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES
Oversees and executes the overall operation of any sector in Branch Operations to efficiently deliver member satisfaction and attain positive results of organizational goals. Guides and leads staff to perform at high levels by executing effective employee management and engagement strategies.

TYPICAL DUTIES
Participates as an active member of the Branch Operations Team in recommending, implementing and supporting strategic goals and objectives for the credit union.

Responsible for a uniform overall member satisfaction journey through execution of high standards of service and professionalism with every member interaction. Guarantees quality performance and implements training needs to ensure service levels are met

Ensures adequate staffing at all locations to serve the membership by using creative scheduling, while maintaining maximum productivity. Continuous oversight of staffing levels at all locations by understanding member traffic patterns to create and maintain high levels of productivity and resource efficiencies.

Reviews, approves or disapproves member request for loan and deposit accounts in accordance with established credit union policies, procedures and regulatory guidelines.
Delivers solutions and resolves conflicts, which are in the best interest of CU, members and employees.

Establishes communication and coordinates the activities of the locations with other departments of the credit union.

Provides staff with assistance, guidance, training and development to support performance and professional development.

Coaches and fosters a sales environment, which focuses on expanding member relationships with needs-based CU products/services, with special emphasis on revenue and retention generating productions such as lending and remote services.

Counsels or meets with leadership team on a regular basis so that all priority issues concerning operations, goals and objectives of the credit union are discussed and acted upon to ensure the office is meeting the organizational expectations.

Evaluates and reviews performance of key (supervisory level) employees and reviews evaluations of subordinates for fairness and consistency in accordance with established guidelines and procedures.

Recommends/concurs with salary increase recommendations.
Has authority to recommend hiring or terminating an employee’s employment.
Performs review of all operational processes and services to determine effectiveness implements a continuous process improvement culture to consistently improve metrics and minimize risks.

Ensures security procedures are followed to safeguard all staff, members and guests. Understanding of higher-level security concerns including robbery, active shooter and elder exploitation procedures. Proficiency and understanding of all camera and alarm equipment.

Knowledgeable of the components of loss prevention and fraud (including counterfeiting, money laundering, identity theft and check fraud.)

Ensures the branch adheres to and enforces all policies and procedures in protecting all cash and card assets of the credit union and holds staff accountable for effective oversight. Monitors and has full understanding of dual control procedures and processes.

Ensures buildings and grounds are safe and operable at all times.

Receives, on a regular basis, statistical reports for the purpose of communicating to and maintaining employee/office efficiency and productivity at a maximum level and takes appropriate action to meet office/organizational goals. Prepares and analyzes statistical data to attain high levels of benchmarks within the industry.

Ensures clear and open communication with staff on all credit union initiatives, policies and procedures.

Is a brand advocate and participates and represents GECU in various community activities.

Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job.

Performs any and all other duties that may be assigned or required in connection with the general operation of the Credit Union, which may include the oversight of another facility or dept.

CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS
Comprehensive in-depth knowledge of all Credit Union products and services and branch operations.

Working knowledge of state and federal rules and regulations governing credit unions and policies established by the Board of Directors.

Proficiency in all branch operations software applications.

Demonstrated organizational and management skills.

Demonstrated Critical / Analytical thinking skills

Effective oral and written communication.

Effective people and leadership skills.

Demonstrated creativity and ingenuity.

Extensive knowledge of security policies and procedures.

Bachelor’s Degree or equivalent with five to eight years of similar or related experience.

Requires standing, walking and sitting for the majority of the day, lifting up to 50 pounds, bending, squatting, climbing, twisting, kneeling and reaching above and below shoulder level occasionally.

PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

Required Availability: Monday- Friday: 8:00 a.m.- 5:30 p.m., Saturday: 8:00 a.m.- 12:15 p.m.

ROTATING SCHEDULE TO MEET MEMBERSHIP AND DEPARTMENTALS NEEDS

This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application. All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.