Client Service Representative

Payroll Processing and Client Service Alignment

This role is responsible for the timely and accurate processing of payroll(s) using payroll software for ADP Clients. Ensure all payroll and registration documents are met (e.g., Income tax and social insurance calculation, inhabitant tax reporting, banking requirements, pension calculation and year-end tax declaration). Associate will coordinate closely with internal teams (e.g., external Local Social Security Attorney, tax consultant and internal team members) to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.

Along with monthly operations, this role is key influencer for the current and future Global Payroll Offer. In conjunction with defining process and management the objective is to document, make recommendations and take appropriate actions to adapt Japan specifics with align with global concepts to maintain client relationships and improve client’s satisfaction.

As part of this, the associate should be open to bring strategies/approach to identify ways to reduce complexities and take all opportunities to harmonize content, terminology and references across Japan.

Overall, this role would form a key part of ADP operations and future state considerations for Japan. The right applicant for this role will be both challenging and rewarding with a clear mission and high visibility on a successful establishment of ADP resources in country.

Responsibilities:

• Perform full monthly payroll computation and processing for multiple (5– 10 on average) companies. Associate will ensure that all payroll payments are accordance with local statutory and company policies.
• Handle daily Clients’ queries related to payroll matters. Primary contact point for Clients’ payroll system setup changes. Associate will need to make sure all necessary information that needs to be gathered from the Client to discuss on open matters.
• Create/Maintain/Update manuals, checklist and client documentation.

Requirements:

• Japanese proficiency of N1 level or above
• Business level proficiency in English (reading and writing) is required.
• With excellent communication skills
• Intermediate skills with Excel (formulas, pivot), and familiar with Word, PPT, etc.
• Have minimum 2 years of hands-on experience with Japan payroll, or minimum 1 year of hands-on experience with Japan payroll with business level of English communication on speaking.

People we are looking for

Those who can provide excellent service with a spirit of hospitality.

• Excellent data processing skills, those who can handle details carefully.
• Those who can coordinate teamwork.
• Strong Multi-task skills.
• Adaptable to change and committed to continuous improvement.
• Highly accountable, self-motivated, and able to work independently.