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JOB DETAILS

Customer Service Officer

CompanyBGIS
LocationDistrict of Belconnen
Work ModeOn Site
PostedNovember 11, 2026
About The Company
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
About the Role

Customer Service Officer – Bruce, ACT
Location: Bruce, ACT
Company: BGIS, Healthcare Client
Employment Type: Full-Time, Permanent, On-Site
Salary: $65,000 per year plus superannuation
Shift Structure: 2-week rotating Roster 8am-4pm & 12pm-8pm, Monday to Friday

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across industries. We pride ourselves on safety, efficiency, and operational excellence.

Purpose of the Role
BGIS is seeking a dedicated Customer Service Officer to support a critical healthcare environment. Reporting to the Operations Centre Team Leader in Adelaide, you will manage client requests, coordinate service delivery accurately, efficiently, and within KPI timeframes.

The ideal candidate is adaptable, resilient, and enjoys working in a small team focused on day-to-day client service operations with strong call centre or operations centre experience.

You will bring a calm, professional phone manner, strong attention to detail, and the ability to interpret and action requests quickly while maintaining accuracy. 

Key Responsibilities

  • Answer and manage incoming client calls and inquiries promptly.
  • Lodge work requests via CMMS and coordinate with service providers.
  • Maintain accurate records, data entry, and reporting of service requests.
  • Handle complaints professionally and maintain strong stakeholder relationships.
  • Ensure compliance with OHS & E policies and BGIS business systems.
  • Support a small team while fostering a positive and collaborative environment.

Essential Qualifications, Experience & Skills

  • Proven experience in a Customer Service Centre environment.
  • Strong professional telephone manner, attention to detail, and communication skills.
  • Proficiency in Word, Excel, Outlook, and CMMS platforms.
  • English Proficiency: CEFR level B2 or above
  • High School Certificate or equivalent.
  • Flexibility and resilience to handle a challenging team and environment.
  • Proof of COVID vaccination and up-to-date immunisations.

Desirable

  • Certificate IV in Customer Service.
  • Experience in Facility Management or trade service coordination.

Workplace Flexibility
This is an on-site role at a Canberra healthcare facility, with fortnightly shifts rotating between 8am–4pm and 12–8pm, Monday to Friday. Occasional public holiday work applies with penalty rates.

Why Join BGIS?
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Health perks including EAP, wellness programs & vaccinations
✔ Career progression through internal mobility & secondments
✔ Paid volunteer days and community support initiatives
✔ Work180 accredited for gender equality and inclusion
✔ Spot recognition vouchers and $2,000 employee referral bonus
✔ Access to Flare for discounts across retailers, energy, utilities & more
✔ Fitness Passport for you and your family

How to Apply
If you are a proactive and customer-focused professional looking to join a supportive, high-performing team in a critical healthcare environment, we’d love to hear from you!

BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.

Eligibility
Applicants must have full working rights in Australia.

Apply now to be part of a workplace that values diversity, safety, and continuous innovation.

Explore more opportunities at https://apac.bgis.com

Key Skills
Customer serviceCall centre operationsData entryCommunication skillsTelephone mannerAttention to detailMicrosoft WordMicrosoft ExcelMicrosoft OutlookCMMSFacility managementTrade service coordinationProblem solvingStakeholder managementCompliance
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Employee Assistance ProgramWellness programsVaccinationsCareer progressionPaid volunteer daysCommunity support initiativesSpot recognition vouchersEmployee referral bonusDiscounts across retailersFitness Passport
Job Information
📋Core Responsibilities
The Customer Service Officer will manage incoming client calls and inquiries while coordinating service requests through CMMS platforms. They are responsible for maintaining accurate records, handling complaints, and ensuring compliance with OHS & E policies within a healthcare environment.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
6458
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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