MEAL Team Leader Myanmar Hpa-An

NRC has a Southeast Myanmar Complaints and Response Mechanism (CRM) administered through a mobile phone 'Hotline.' This hotline is managed by the Monitoring and Evaluation team, supported by country office. To provide a strong layer of transparency and accountability between the project participants and NRC, the Community hotline provides a platform for participants and people in need to provide feedback to NRC's activities, complaints, information provision and/or requests for services and/or assistance. NRC then handles all those calls without exception and provides adequate response directly or by referring them to other service providers in the area.

Responsibilities

1.    Line management responsibilities for directly reporting staff. This includes the
o    Performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement. 
o    Responsible for key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care.
2.    To be responsible for the (MEAL) support to colleagues with (Accountability) responsibilities and develop relevant (MEAL) training including coaching of newly (MEAL Officer or Technical Assistant) to ensure they meet NRC’s (MEAL) standards. 
3.    Contribute to the induction of new staff with a role in the (CFM) processes 
4.    Adhere to NRC policies, tools, handbooks, guidelines as well as donor and project requirements. 
5.    Prepare and submit monthly reports and analysis as required 
6.    Ensure proper filing of soft and hard documents in safety manner. 
7.    Provide inputs to AO (Area Office) and CO (Country Office) for CFM (Community Feedback Mechanism) and referral system is accessible with function to beneficiaries most in need with new and better ways to assist for project participants. 
8.    Coordinate with respective CC and relevant partners/stakeholder for CFM functioning.

Qualifications

•    At least 4 years of experience in an international NGO preferably in an emergency or post-conflict setting, MEAL, beneficiary reception and/or counselling, CFM, or related field. 
•    Previous experience in handling sensitive feedback and referrals. 
•    Ability to present data and convey information clearly and concisely and identifying trends. 
•    Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
•    Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods. 
•    Knowledge and understanding of international standards, and protection fundamental concepts and guiding principles desirable but not essential. 
•    Previous experience from working in complex and volatile contexts desirable but not essential. 
•    Understand of LF, project indicators for Internal and Donor reporting as require.
•    Computer skills, including MS Office (Word, Excel and Power-bi) and or other relevant analysis tools.
•    Fluency in English (speaking, reading, writing), other languages are an asset 

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.