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JOB DETAILS

Customer Support Analyst

CompanyEftsure
LocationSydney
Work ModeOn Site
PostedNovember 11, 2026
About The Company
Eftsure is the global market leader in payment fraud prevention. Specifically designed for businesses, our end-to-end solution safeguarded more than $270b in B2B payments last year. Our mission is to build a safer business community. With a large and continuously growing database of verified vendor details (the only one of its kind), we use multi-factor verification to give businesses greater knowledge and control over onboarding vendors, receiving invoices and making payments. In short, we ensure our customers never pay the wrong people.
About the Role

Job Summary

This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

As a valued member of the Eftsure team you will be responsible for:

• Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
• Manage batch email process using our internal support system
• Responding to level 1 and 2 product support issues via support tickets in Zendesk
• Investigating and replicating support issues that are raised and raising Jira tickets when necessary
• Testing of the software in preparation of new releases

Experience & Qualifications:

• IT degree or similar experience
• A minimum of 1-2 years-experience in a similar customer-facing Support role.
• Experience working in a dynamic, fast-paced and versatile role.

Skills

• Solid Excel skills
• Understanding of HTML and CSS
• General MS Office products
• Excellent verbal and written communications skills
• Personable and able to build strong relationships
• Excellent attention to detail
• Adaptable and versatile
• Self-motivated and resilient with the ability to work autonomously and as part of a team
• Excellent problem solving skills.

If this sounds like you, we would love to hear from you!

 

Key Skills
Customer supportData entryExcelZendeskJiraHTMLCSSMS OfficeCommunication skillsProblem solvingAttention to detailSoftware testingRelationship buildingTime management
Categories
Customer Service & SupportTechnologySoftware
Job Information
📋Core Responsibilities
The role involves managing customer support tickets, processing data files, and investigating software issues using internal systems. Additionally, the analyst will perform software testing for new releases and maintain high-quality customer service standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
307
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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