JOB DETAILS
Captain Waiter
CompanyAccorHotel
LocationAbu Dhabi
Work ModeOn Site
PostedNovember 11, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
The Captain Waiter is responsible for supervising the restaurant service team and ensuring exceptional guest experiences in accordance with the hotel's luxury service standards. The role involves overseeing daily restaurant operations, coordinating service flow, assisting team members, and maintaining the highest levels of guest satisfaction.
- Deliver personalized and attentive service to all guests, ensuring a memorable dining experience.
- Greet guests professionally and assist with seating arrangements when required.
- Present menus, explain dishes, daily specials, promotions, and beverage recommendations.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Anticipate guest needs and exceed expectations through proactive service.
- Supervise and coordinate the activities of waiters, runners, and hosts during service.
- Conduct daily briefings and communicate operational updates to the team.
- Ensure smooth service flow and maintain service standards throughout operating hours.
- Monitor table assignments and optimize seating arrangements.
- Ensure all side stations are properly stocked and maintained.
- Guide, train, and coach food and beverage team members on service standards and product knowledge.
- Assist in onboarding new colleagues and conducting on-the-job training.
- Motivate the team to achieve departmental goals and guest satisfaction targets.
- Monitor employee performance and provide constructive feedback.
- Maintain comprehensive knowledge of menu items, ingredients, preparation methods, and beverage offerings.
- Make informed recommendations to guests regarding food and wine pairings.
- Ensure accurate order taking and timely delivery of food and beverages.
- Ensure compliance with luxury hospitality standards and brand requirements.
- Monitor cleanliness, presentation, grooming, and hygiene standards of team members.
- Conduct regular checks of dining areas, equipment, and service stations.
- Ensure adherence to food safety and hygiene regulations.
- Assist in achieving departmental revenue and profitability targets.
- Support upselling and promotional initiatives.
- Ensure accurate billing procedures and cash handling practices.
- Monitor and control breakage, wastage, and operational costs.
- Follow hotel policies and procedures relating to health and safety.
- Ensure compliance with HACCP and local food safety regulations.
- Maintain a safe working environment for both guests and colleagues.
Qualifications
- Minimum 2-3 years of experience as a Captain Waiter or Senior Waiter in a luxury hotel or upscale restaurant.
- Strong knowledge of fine dining service standards and restaurant operations.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to work flexible shifts, including weekends and public holidays.
- Good command of English; additional languages are an advantage.
Key Skills
Fine dining serviceTeam leadershipStaff trainingGuest relationsMenu knowledgeFood and beverage operationsUpsellingConflict resolutionHACCP complianceFood safetyService standardsOperational managementCommunicationInterpersonal skillsTable management
Categories
HospitalityFood & BeverageManagement & LeadershipCustomer Service & Support
Job Information
📋Core Responsibilities
The Captain Waiter supervises the restaurant service team to ensure exceptional guest experiences and adherence to luxury service standards. They are responsible for coordinating service flow, training staff, and maintaining high levels of guest satisfaction through proactive service.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
102025
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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