Family Coach- Bilingual

Description

AGENCY OVERVIEW

The Action Center has been a cornerstone anti-poverty organization in Jefferson County and West Metro Denver since 1968, assisting thousands annually. By providing immediate assistance and long-term solutions, it offers food stability, financial support, and resource navigation, all rooted in dignity and equity.

Beyond direct services, the Action Center is a recognized leader in building collaborative solutions that address the complex challenges facing our community. In 2025, the Action Center acquired a closed Jeffco School in Lakewood to consolidate its programs into Daylight Collective, which will open in early 2027. This new site will unite nonprofits, government, and business partners to improve access to resources, expand food availability, support economic mobility, and tackle the root causes of poverty through collaboration.

This is an exciting time to join the Action Center team!

JOB SUMMARY 

The Action Center is seeking a Family Coach, bilingual in English and Spanish to work directly with individuals and families using a relationship-based, strength-focused approach to support stability, connection, and access to opportunities. This role centers on building trust through supportive conversations and creating pathways for ongoing engagement and support.

The Family Coach partners with families to understand their goals, identify barriers, and explore meaningful next steps that strengthen overall well-being and long-term stability by administering the Colorado Family Support Assessment 2.0 (CFSA 2.0 - a strength-based conversational tool used to evaluate family stability and measure progress towards self-defined goals). They interact with families based on their current emotional state, capacity, and perspective, and encourage informed decision-making in identifying achievable goals that reflect the family's priorities and circumstances.

Requirements

 DUTIES/RESPONSIBILITIES

Family Coaching & Goal Planning

• Partner with families to identify strengths, set meaningful goals, and develop individualized action plans that support long-term stability and self-reliance.
• Follow a family’s progress towards goals using the Colorado Family Support Assessment (CFSA 2.0) to assess family strengths and measure progress over time.
• Provide ongoing coaching, encouragement, and accountability through regular follow-up conversations.
• Help families navigate challenges, celebrate achievements, and adjust plans as their needs and goals evolve.
• Collaborate with internal teams and community partners to connect families with coordinated services and resources.
• Relationship Building & Family Empowerment
• Build authentic, trust-based relationships with families through consistent, strength-focused engagement where families feel heard, supported, and empowered to achieve their goals.
• Help families recognize and build upon their strengths, support systems, and opportunities for growth. 
• Encourage self-advocacy, informed decision-making, personal accountability, and sustained engagement in supportive services. 
• Promote a strength-based, family-centered approach that prioritizes long-term success and independence.

Community Outreach

• Build relationships with appropriate staff at Daylight Collective partners to ensure appropriate referrals are made to and from Daylight Collective partners
• Conduct outreach within agency programs and throughout the community to increase awareness of services and opportunities.
• Represent the organization at community events, resource fairs, workshops, and partner meetings.
• Support occasional evening and weekend events to strengthen community engagement and accessibility.
• Documentation & Program Support
• Maintain accurate and timely participant records, assessments, service plans, and coaching notes.
• Assist with program evaluation, data collection, and reporting efforts to measure impact and improve services.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Required Qualifications 

• Bilingual proficiency in English and Spanish (reading, writing, and speaking). 
• 2+ years of experience working directly with families or adults in coaching, education, workforce, or support roles. 
• Demonstrated relational skills and comfort initiating conversations in open program environments.
• Knowledge of community resources and economic opportunity pathways. 
• Commitment to culturally responsive, strength-based practices. 
• Proficiency with Microsoft Office.
• Commitment to the Action Center’s mission, vision, and values.

Preferred Qualifications 

• High school diploma required; bachelor's degree preferred.
• Experience using an evidence-based family stability or protective factors assessment tool.   
• Experience using Motivational Interviewing or experience using person-centered approaches when working with individuals and families facing barriers to stability.  

PHYSICAL REQUIREMENTS / WORKING CONDITIONS / SCHEDULE

This position primarily involves office duties. Must be able to lift 15 lbs.

WORK ENVIRONMENT

The work is performed primarily in a professional office environment and requires the ability to move throughout program and service areas to engage directly with staff and community members as needed. Regular business hours are expected, with occasional evening or weekend hours required to support community outreach efforts and other organizational priorities. This is not a remote position.

BENEFITS

The Action Center offers a comprehensive benefits package to eligible full-time employees, including:

• 401(k) Retirement Plan: Employer match - up to 2%.
• Health Insurance: Medical, dental, and vision coverage, with The Action Center paying 100% of employee-only premiums for the base plan
• Life and Disability Insurance: Coverage with 100% of employee-only premiums for base plans paid by The Action Center.
• Paid Vacation: Up to 15 days annually.
• Paid Sick Leave: Up to 12 days annually.
• Paid Holidays: 12 days annually.

The Action Center's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Action Center also prohibits harassment of applicants and employees based on any of these protected categories.

Candidates are encouraged to apply even if they do not meet every listed qualification, as diverse backgrounds are valued, and we are committed to supporting the professional growth of passionate individuals.