Workforce Training & Retention Coordinator

Description

Summary:

The Workforce Training and  Retention Coordinator is responsible for supporting the onboarding, integration, engagement, and early retention of entry-level manufacturing employees within the plant operation.

New Hire Integration, Training & Support

• Welcome and support new employees during onboarding and plant integration.
• Give basic operation training for new employees at his/her position.
• Conduct structured follow-ups during the first 24 hours, first week, first 30 days, and first 90 days.
• Help new hires adapt to plant expectations, schedules, culture, and work environment.
• Build trust and maintain close communication with entry-level employees.

Early Retention Management

• Identify early signs of disengagement, attendance issues, or turnover risk.
• Escalate concerns proactively to HR and Operations leadership.
• Support supervisors and leads in improving employee retention within their teams.
• Help reduce early turnover and improve workforce stability.

Workforce Insights & Analysis

• Conduct stay interviews and exit conversations with employees.
• Analyze turnover trends by:
  • Shift
  • Line
  • Supervisor
  • Department
  • Tenure
  • Provide actionable recommendations to leadership teams

Operational Partnership

• Work closely with Production Supervisors, Lead Operators, HR, and Training teams.
• Maintain strong floor presence across shifts and departments.
• Support initiatives related to workforce engagement and employee experience.

Requirements

Requirements:

To perform this job successfully, an individual must be able to perform each essential function and assigned task satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• A high school diploma is required as experience in manufacturing, HR support, workforce engagement, onboarding, or employee relations preferred.
• Strong interpersonal and communication skills.
• Ability to build trust with frontline employees.
• Bilingual English/Spanish is strongly preferred.
• Comfortable working in a fast-paced 24/7 manufacturing environment.
• Strong observational and problem-solving skills.

Skills/Capabilities  

The ideal candidate is:

• Approachable.
• Empathetic.
• Highly observant.
• Operationally minded.
• Proactive.
• People-oriented.
• Comfortable spending significant time on the production floor.

This role is not primarily administrative. Success depends heavily on relationship building, floor presence, early issue detection, and operational partnership.