PARTS COUNTER ASSOCIATE

About the Role:

The Parts Counter position at Michael Hohl is a critical role focused on delivering exceptional customer service while efficiently managing automotive parts inventory. The successful candidate will serve as the primary point of contact for customers seeking parts, providing expert advice and ensuring accurate order fulfillment. This role requires a thorough understanding of automotive parts and the ability to navigate inventory systems to locate and procure the correct components promptly. The Parts Counter associate will collaborate closely with service technicians and suppliers to maintain optimal stock levels and support repair operations. Ultimately, this position contributes directly to customer satisfaction and the smooth operation of the dealership's parts department.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic knowledge of automotive parts and terminology.
• Experience using inventory management or point-of-sale systems.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment and manage multiple tasks simultaneously.

Preferred Qualifications:

• Previous experience in an automotive parts department or retail environment.
• Familiarity with Honda vehicle parts and service procedures.
• Proficiency with computerized parts catalog systems.
• Basic mechanical aptitude or understanding of vehicle repair processes.
• Ability to lift and move parts weighing up to 50 pounds safely.

Responsibilities:

• Greet and assist customers at the parts counter, identifying their needs and providing knowledgeable recommendations.
• Process parts orders accurately using inventory management software and ensure timely delivery or pickup.
• Maintain organized and up-to-date parts inventory, including receiving shipments and stocking shelves.
• Communicate effectively with service technicians and suppliers to coordinate parts availability and resolve any discrepancies.
• Handle customer inquiries and resolve issues related to parts orders, pricing, and warranties in a professional manner.

Skills:

The required skills enable the Parts Counter associate to efficiently identify and locate the correct automotive parts, ensuring customer needs are met promptly and accurately. Strong communication skills are essential for interacting with customers, service staff, and suppliers to facilitate smooth transactions and resolve any issues. Proficiency with inventory management software allows for precise tracking of stock levels and order processing, minimizing errors and delays. Preferred skills such as familiarity with Honda-specific parts and mechanical knowledge enhance the associate's ability to provide expert advice and improve overall service quality. Physical stamina and organizational skills support the daily tasks of stocking and maintaining the parts inventory in an orderly fashion.