Clinic Liaison

Position: #700223

Department: Health Services

Reports To: Assistant Clinic Front Office Supervisor

Shift Differential Premium: Additional $2.00 per hour  for hours worked between 6pm-6am

Schedule: Monday-Friday 10:30am-7:30pm

Status: 100%, Full-Time, Non-Exempt, Union 

Probation: 90 Days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:  As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.

JOB SUMMARY: Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following:

ESSENTIAL FUNCTIONS:

•    Adhere to and assist in the implementation of all Business Office procedures.

•    Rotate on a monthly basis to all departmental stations including Front Desk, Medical Records, and Phones.

•    Greet clients at the reception area and during telephone conversations to ensure a welcoming, pleasant and professional response to all clients and interoffice relations.

•    Front desk reception, including patient check-in, scheduling of patient’s appointments, and making preliminary assessments of clients in order to ensure appropriate client services.

•    Record all collections of client payments or co-pays for services rendered, and assure accurate monetary transactions, daily balancing and reconciliation sheets.

•    Maintenance of all daily and monthly schedules for medical, mental health and social services personnel.

•    Check client’s eligibility status with insurance carrier including completing Medi-Cal reservations for care (TARs).

•    Assist in the maintenance of the medical records filing system, including routing charts to providers, accurate record-tracking, filing medical records, loose-sheet sorting and filing.

•    Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures.

•    Clinic phone coverage, including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered.

•    Train and work with clerical volunteers as needed.

•    Perform daily administrative functions as assigned, such as word processing, general communications (voice, written and electronic).

•    Attend and actively participate in staff meetings including internal staff trainings as needed.

•    Special projects and other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

•    Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

•    A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.

•    One to two years of healthcare office experience preferred.

•    Able to work flexible hours including Saturdays and evenings.

•    Excellent verbal and written communication skills.

•    Strong organizational, detail and interpersonal skills, with a demonstrated ability to work as a team member in a high-client volume environment.

•    Typing speed of forty-five (45) wpm.

•    Knowledgeable in computer software, with the ability to work: word processing, spreadsheets, Internet, etc,.

•    Strong customer service skills required.

•    Bilingual skills, a plus (English/Spanish fluency preferred).

•    Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center requires that all Health Services, Senior Services, and staff working at clinical site locations receive to the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center’s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact jobs@lalgbtcenter.org.