Customer Service Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

About the Role

We are looking for a friendly, motivated, and customer-focused Customer Service Assistant to join our growing team. This position is ideal for someone who enjoys interacting with people, understanding their needs, and helping create positive experiences. We provide training and ongoing support, making this a great opportunity for someone looking to develop their professional skills.

Responsibilities

• Welcome customers and assist them with questions about company products and services.

• Provide helpful information and recommend suitable solutions based on customer needs.

• Build positive relationships through friendly and professional interactions.

• Assist with customer requests and help resolve service-related concerns.

• Explain available products, services, and promotional offerings.

• Work closely with team members to maintain high customer service standards.

• Contribute to daily team goals and customer satisfaction initiatives.

What We Offer

• Training and ongoing professional support.

• A positive and collaborative team environment.

• Opportunities to develop communication and customer relationship skills.

• Professional growth and potential career advancement.

• Compensation based on the position and experience.

• Strong verbal communication and interpersonal skills.

• Friendly, approachable, and service-oriented attitude.

• Good listening and problem-solving abilities.

• Ability to adapt to different customer needs and situations.

• Dependable, organized, and willing to learn.

• Comfortable working in a collaborative, fast-paced environment.

• Previous customer service experience is an advantage but not required.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients