Assistant Manager Reservation

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for monitoring, managing, and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel; continuing efforts to deliver outstanding guest service and financial profitability. As a Assistant Reservation Manager, you’re not just analyzing pricing and demand to maximize revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage inventory and pricing:  Review and adjust room accommodations, rate inventory, and group cut-off dates based on demand trends
• Optimize sellout strategies:  Collaborate with Front Office leadership to implement sellout strategies and ensure daily inventory balance
• Lead revenue management meetings:  Conduct weekly meetings to evaluate booking trends, pricing strategies, and market opportunities
• Analyze performance and adjust strategies:  Monitor key revenue reports, analyze booking pace, and refine strategies based on performance insights
• Develop pricing strategies:  Establish and maintain annual transient pricing to ensure consistency across all booking channels
• Forecast revenue and demand:  Prepare and refine weekly, monthly, and annual revenue forecasts to anticipate demand and maximize revenue
• Monitor market trends:  Track competitor pricing, demand indicators, and market events to inform pricing and inventory decisions

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 5 years of experience in managing a hospitality revenue analyst role is preferred.
• Degree in Hospitality, Business, Finance, or related field.
• Strong ability to analyze data, forecast demand, and optimize pricing strategies.
• Skilled in revenue management systems (RMS), Excel, and hotel property management systems (PMS).
• Understanding of market trends, competitor analysis, and distribution channels.
• Clear and effective communication with stakeholders across departments.
• Making: Strategic thinker with a results-driven mindset.
• Prior experience in revenue management or hotel operations preferred.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.